))
Syncing with ServiceNow: 9 customer experience predictions for 2024
Manage episode 390847456 series 3508801
Content provided by XenTegra. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by XenTegra or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
ServiceNow is excited to peer into the future of customer experience (CX) to see what’s in store. Customer operations and service delivery have undergone significant disruptions in recent years. The year ahead promises to be no different.
The continuing need to deliver a frictionless customer journey, a renewed focus on improving the agent experience, and the meteoric rise of generative AI (GenAI) are some of the many reasons why CX is poised for transformation.
Join us in counting down our top CX predictions for 2024:
Host: Andy Whiteside
Co-host: Fred Reynolds
Co-host: Becky Whiten
Co-host: John Dahl
35 episodes
Share
