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Ep 011: How to Create Products and Services Your Customers Will Keep Coming Back For
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In this episode of Systemize Your Side Hustle, I’m discussing the importance of nurturing long-term relationships with clients by creating a customer journey based offer suite. I’ll explain the five stages of the customer journey and provides actionable advice for creating a curated collection of products or services that guide clients through these stages. We’ll talk about the importance of having clarity on who you serve, how you serve them, and what outcomes you desire for your clients in order to build long lasting relationships.
00:00 Welcome to Systemize Your Side Hustle
03:21 Crafting Your Offer Suite
09:54 Understanding the Customer Journey
24:09 Recap and Final Thoughts
26:44 Closing Remarks
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