Tales from the Towers Episode 12

Tales from the Towers - An Entrepreneurial Journey for WISPS

Welcome to another episode of Tales from the Towers. In this episode, Arno Joubert and co-host Nico Joubert engage in a casual yet insightful discussion, reflecting on various aspects of their business and personal growth.
Key Discussion Points:
Road Challenges and Family Life: The episode starts with Nico sharing his experiences of dealing with busy roads and spending quality time with his family during the school holidays. He talks about becoming a gym partner for his eldest son and enjoying their time together.
Business Growth and Goal Setting: The hosts delve into their company's growth, discussing the addition of 173 clients and an increase in turnover. They touch on the importance of setting realistic goals and how achieving smaller goals can boost staff morale and momentum.
Internal Communication and Efficiency: They highlight changes in meeting cadences and how regular communication has positively impacted team morale and reduced micromanagement. Discussions about optimizing field operations, fuel savings, and the importance of morning meetings are also covered.
Lessons in Communication and Staff Engagement: The hosts talk about the nuances of communication with staff, emphasizing the importance of making employees feel secure and valued. They share personal lessons on improving their communication style to foster a better work environment.
Technical Challenges and Solutions: The episode also covers technical aspects of their ISP business, discussing equipment choices, logistical challenges in installation, and strategies for efficient operations.
Customer Service and Business Scaling: They discuss the challenges and learnings in scaling their business, focusing on customer service and the importance of having a competent team.
Personal Reflections and Future Plans: The hosts share their personal achievements and plans for the future, including family commitments and personal health goals.
Power of Intention and Journaling: The significance of writing down goals, affirmations, and intentions is discussed, highlighting how this practice has positively impacted their lives and businesses.
Community Impact and Wildlife Rehabilitation: Arno talks about supporting his wife's wildlife rehabilitation center, reflecting on the rewarding experience of working with animals.
The episode concludes with the hosts expressing gratitude for their partnership, team, and the support of their community, emphasizing the importance of collaboration and trust in running a successful business.