Finding the Balance: Cost-Cutting vs. Quality Customer Service and the associated impact on profitability?
Manage episode 436845944 series 3574135
In this episode, Jon, Chris and Peter explore the correlation between customer service and profitability, focusing on the aviation industry.
The conversation also touches on the role of technology in customer service and the need for leadership to prioritize customer satisfaction.
The hosts suggest that airports and airlines should focus on improving the customer experience and address issues such as long queues, inconsistent service, and lack of personalization.
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Contact Peter with any feedback at peter.davies@airline-management.com
4 episodes