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Value the brand? Value the contact center!
Manage episode 371044633 series 3243802
Content provided by Joe Green and Hybrid News. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Joe Green and Hybrid News or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Voice technologies are improving rapidly and manner companies are using artificial intelligence algorithms to change the ways they interact with their customers.
Our guest on the Tech Means Business podcast, Jason Roos, is no stranger to the concept of tech in contact centers, but unlike many, he's a savvy commentator and protagonist in this space. In this episode, we talk about AI, sentiment analysis, and the employee experience of the contact center worker in a post-COVID working environment.
The customer experience is practically defined by the ways that the brand's contact center works, so getting this part of the business's workings absolutely right is critical in converting prospects and customers into brand advocates.
CIRRUS (Jason's company - he's the CEO) can help and contact center add more 'channels', but Jason insists there's so, so much more to running a decent CX operation than that.
Industry insights from the inside, from Jason Roos, who's here on LinkedIn:
https://www.linkedin.com/in/jason-roos-b923931/
Read about CIRRUS Response here:
https://www.cirrusresponse.com/
Joe Green is waiting for your call, right here:
https://www.linkedin.com/in/josephedwardgreen/
100 episodes
Share
Manage episode 371044633 series 3243802
Content provided by Joe Green and Hybrid News. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Joe Green and Hybrid News or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Voice technologies are improving rapidly and manner companies are using artificial intelligence algorithms to change the ways they interact with their customers.
Our guest on the Tech Means Business podcast, Jason Roos, is no stranger to the concept of tech in contact centers, but unlike many, he's a savvy commentator and protagonist in this space. In this episode, we talk about AI, sentiment analysis, and the employee experience of the contact center worker in a post-COVID working environment.
The customer experience is practically defined by the ways that the brand's contact center works, so getting this part of the business's workings absolutely right is critical in converting prospects and customers into brand advocates.
CIRRUS (Jason's company - he's the CEO) can help and contact center add more 'channels', but Jason insists there's so, so much more to running a decent CX operation than that.
Industry insights from the inside, from Jason Roos, who's here on LinkedIn:
https://www.linkedin.com/in/jason-roos-b923931/
Read about CIRRUS Response here:
https://www.cirrusresponse.com/
Joe Green is waiting for your call, right here:
https://www.linkedin.com/in/josephedwardgreen/
100 episodes
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Similar to Tech means Business
Africa-focused technology, digital and innovation ecosystem insight and commentary.
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continue reading
Show notes are at https://stevelitchfield.com/sshow/chat.html
…
continue reading
The American healthcare system is one of the most innovative in the world. But it’s also riddled with complex challenges, such as access to affordable medications, inefficiency and administrative burdens, and communication barriers between providers. There’s clearly a better way—and at Surescripts, we have a unique sightline into what that may be. In this series, host Melanie Marcus, Chief Marketing Officer of Surescripts, sits down with today’s most inspiring and innovative leaders in healt ...
…
continue reading
Every company has a story. Learn the playbooks that built the world’s greatest companies — and how you can apply them as a founder, operator, or investor.
…
continue reading
How do you design digital products that people actually want? Get UX tips and insights from experts behind some of the most successful digital transformations and experiences in the world. Each 25-minute interview is a candid conversation with the thinkers, doers, and builders at the forefront of UX design, accessibility in the user experience, and product management. Learn everything from how you can turn around a product launch failure, to how AI can make a designer’s life easier, and even ...
…
continue reading
Bitcoin pioneer Charlie Shrem peels back the layers on the lives and backgrounds of the world's most impactful innovators. Centering around intimate narratives, Shrem uncovers a detailed, previously unspoken story of the genesis and evolution of bitcoin, cryptocurrency, artificial intelligence, and the web3 movements. Join Shrem as he journeys through the uncharted territories of tech revolutions, revealing the human side of the stories that shaped the digital world we live in today.
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continue reading
Welcome to Hands-On Tech, where host Mikah Sargent turns tech troubles into tech triumphs. Each episode zooms in on a specific theme, unpacking listener questions with expert analysis and easy-to-follow advice. From decoding the latest gadgets to simplifying everyday tech, Mikah's got you covered. Submit your tech queries through email at HOT@twit.tv or via TWiT's social media. You might hear your question answered on air! And keep an ear out for guest experts who drop by to share their spec ...
…
continue reading
How can business help solve society’s biggest challenges? Welcome to Series 3 of Take on Tomorrow, the award-winning podcast from PwC that examines the biggest problems facing society and the role business can—and should—play in solving them. This series, we’re welcoming broadcaster and journalist Femi Oke to the show. She joins podcaster and journalist Lizzie O’Leary, and together with industry innovators, tech trailblazers and visionary leaders from around the globe, they’ll explore timely ...
…
continue reading
Investor Shayle Kann is asking big questions about how to decarbonize the planet: How cheap can clean energy get? Will artificial intelligence speed up climate solutions? Where is the smart money going into climate technologies? Every week on Catalyst, Shayle explains the world of climate tech with prominent experts, investors, researchers, and executives. Produced by Latitude Media.
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continue reading
Three nerds discussing tech, Apple, programming, and loosely related matters.
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continue reading
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