Managing Tech Across Multiple Brands with Jon Davis, CTO, Caprice Holdings

Tech on Toast, The Hospitality Tech Podcast

🎙️ Exciting News! 🎙️We are thrilled to announce the release of our latest episode on the TECH ON TOAST podcast! 🎉 In this episode, we had the privilege of chatting with Jon Davis, CTO at Caprice Holdings Ltd.. 🌟Here are three key takeaways from our conversation:1️⃣ Embrace the Journey: John shared how Caprice Holdings didn't aim to be trailblazers but rather "fast followers." They observed what others were doing in the industry, trusted their expertise, and built upon that foundation. This approach not only saves time but also allows for continuous growth and improvement.2️⃣ Customer Experience Matters: Caprice Holdings understands the importance of listening to their customers. They conducted a comprehensive project to analyse the entire customer journey, from the decision-making process to the restaurant experience. By seeking feedback and understanding their customers' needs, they can constantly strive to be better.3️⃣ Building Relationships: John emphasised the power of building relationships within the industry. He mentioned how working in a restaurant creates strong bonds quickly, and many of his closest friends today are people he worked with 25 years ago. This highlights the importance of fostering connections and creating a supportive community within the tech industry.These insights from John Davis shed light on the importance of continuous learning, customer-centricity, and building meaningful relationships. 🌐If you're interested in hearing more about John's experiences and the fascinating world of Caprice Holdings, make sure to tune in to the latest episode of the Tech on Toast podcast! 🎧As always, thank you for your continued support, and we can't wait to bring you more engaging content in the future! Stay tuned and keep toasting! 🍞🔥The TECH ON TOAST podcast is brought to you by Redcat, The Hospitality IT platform.Manage multiple sites across POS, Online Ordering, Loyalty Apps, Kitchen Management, and Virtual Brands with a single system.#TechOnToast #PodcastEpisode #IndustryInsights #CustomerExperience #BuildingRelationships #ContinuousLearning