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FinTech AI: Maximizing Performance & Customer Service with Global Payments CIO Shannon Johnston's Automation Strategies
Manage episode 419800603 series 2943650
874: In the realm of payments, integrating an AI assistant can significantly streamline operations and ease the burden on support teams handling common customer inquiries. In this installment of Technovation, Shannon Johnston, Senior Vice President and Chief Information Officer at Global Payments, explores the company’s focus on enhancing internal capabilities and automating processes. Specifically, she delves into the utilization of chatbots for customer service and co-pilots for development teams. Shannon highlights the benefits of these technologies in boosting performance and improving both customer and employee experiences. Additionally, she outlines the implementation of GenAI tools within her organization, stressing the importance of security and privacy. Looking ahead, Shannon discusses the ongoing evolution and refinement of these initiatives while reflecting on the key factors driving her career success.
Also available on YouTube:
https://youtu.be/zS3a3WIDYQk
_____________________________________
This episode is sponsored by Cisco’s Panoptica.
303 episodes
FinTech AI: Maximizing Performance & Customer Service with Global Payments CIO Shannon Johnston's Automation Strategies
Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)
Manage episode 419800603 series 2943650
874: In the realm of payments, integrating an AI assistant can significantly streamline operations and ease the burden on support teams handling common customer inquiries. In this installment of Technovation, Shannon Johnston, Senior Vice President and Chief Information Officer at Global Payments, explores the company’s focus on enhancing internal capabilities and automating processes. Specifically, she delves into the utilization of chatbots for customer service and co-pilots for development teams. Shannon highlights the benefits of these technologies in boosting performance and improving both customer and employee experiences. Additionally, she outlines the implementation of GenAI tools within her organization, stressing the importance of security and privacy. Looking ahead, Shannon discusses the ongoing evolution and refinement of these initiatives while reflecting on the key factors driving her career success.
Also available on YouTube:
https://youtu.be/zS3a3WIDYQk
_____________________________________
This episode is sponsored by Cisco’s Panoptica.
303 episodes
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