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How Unum’s CTO Reimagined the Enterprise with a Digital-First Architecture

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Manage episode 520981838 series 2943650
Content provided by Metis Strategy. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Metis Strategy or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

What does it take to reimagine a 10,000-employee enterprise for a digital-first future?

In this episode, Unum CTO Gautam Roy breaks down how he transformed the company’s operating model, culture, and technology foundation by reshaping experiences from the customer backward.

Gautam shares how Unum evolved from applications to journeys to value streams; how AI, data, and automation have become levers for acceleration; and how innovation culture and continuous learning drive enterprise adaptability.

Highlights:

  • Unum’s shift to digital-first architecture and “moments that matter”
  • How AI, data, and automation remove friction across operations
  • Building predictive, proactive technology employee experience
  • Creating safe spaces and recognition models for innovation
  • Developing a future-focused, cross-functional learning culture
  continue reading

304 episodes

Artwork
iconShare
 
Manage episode 520981838 series 2943650
Content provided by Metis Strategy. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Metis Strategy or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

What does it take to reimagine a 10,000-employee enterprise for a digital-first future?

In this episode, Unum CTO Gautam Roy breaks down how he transformed the company’s operating model, culture, and technology foundation by reshaping experiences from the customer backward.

Gautam shares how Unum evolved from applications to journeys to value streams; how AI, data, and automation have become levers for acceleration; and how innovation culture and continuous learning drive enterprise adaptability.

Highlights:

  • Unum’s shift to digital-first architecture and “moments that matter”
  • How AI, data, and automation remove friction across operations
  • Building predictive, proactive technology employee experience
  • Creating safe spaces and recognition models for innovation
  • Developing a future-focused, cross-functional learning culture
  continue reading

304 episodes

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