Culture, Execution, and Agility: Jackson CIO Michael Hicks on Fostering a Customer-Oriented Enterprise

Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)

Content provided by Metis Strategy. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Metis Strategy or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

3M ago 23:47

MP3•Episode home

840: Adopting a customer-focused culture requires the implementation of internal processes that allow the organization to quickly deliver improvements to the client experience. In this interview, Michael Hicks, CIO at Jackson, shares how he has fostered a customer-oriented culture by understanding the customer journey and setting up an agile architecture with the customer at the center. Michael underlines Jackson’s commitment to customer service and a strong technology strategy that includes data, AI, portfolio management, and more. He speaks about the rationale behind centralizing IT across the organization, separating the CIO and CTO responsibilities, and adopting agile practices on his team. Given his diverse set of leadership experiences, Michael shares how his non-IT background prepared him for the CIO role and what lessons he has brought to his current role. Finally, Michael looks ahead at trends in APIs, AI, and digital experiences that continue to shape the financial industry.

Also available on YouTube:

https://youtu.be/65oyN4RAVWQ

350 episodes

#Business #MBA #Metis Strategy #IT Management #Tech #Industries #discussions about s