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48. Scaling Customer Success with RingCentral’s Resident Expert
Manage episode 359562072 series 3416195
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Thomas is joined by Carlos Granda, SVP of Customer Success at RingCentral and seasoned customer success executive, with experience at Salesforce, Google Cloud, and SAP. Sharing customer success wisdom, they discuss building and scaling customer success—touching on hiring, renewal responsibilities, collaboration with sales, and leveraging AI.
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