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57. Looking to the Future: Professional Services at Salesforce
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Shally Stanley, SVP of Global Delivery at Salesforce, joins us on TECHtonic to discuss the future of the professional services function within technology providers. In this episode, we cover topics such as:
- How companies are breaking down silos between professional services, customer success, and support
- KPIs and future metrics for success in professional services
- How companies are pricing and packaging professional services offers
- The impact of AI and data on consulting and professional services
- The market’s current demand for customized offers
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