Be Proactive for End-to-End Voice Quality

Telecom Reseller

by Gary Audin You sometimes have a poor VoIP call but not always. You cannot locate any failures. Wireshark can provide a snapshot of one element but not the end-to-end connection. Wireshark does not collect the performance history of the connection. You need a system that not only collects performance and operational data for the entire connection but also the history of that connection. These and other issues are presented in this podcast with Tim Titus, CTO and Founder of Path Solutions recorded at the June International Avaya User Group (IAUG) conference. He delivered three presentations at the conference. Tim states that what may be acceptable performance for a data connection can be a disaster for a voice or video connection. 10% packet loss for a 1 minute download means an extra 6 seconds of download time, not very noticeable. 10 % packet loss for a voice call means a choppy and impossible to understand conversation where the caller and called parties hang up in frustration. Tim recommends that a performance monitoring and troubleshooting system: Continuously monitor the performance of entire VoIP network. Tell when, where, and why VoIP problems occur and even recommends how to fix them – in plain-English. Cover all corners of the network and beyond—isolating problems even when they occur on the carrier’s network or other third party networks. PathSolutions delivers high performing networks at the lowest possible cost. Their VoIP and network performance management solutions install and deploy in less than twelve minutes, continuously monitor the performance of your entire network, tell you where, when, and why problems occur and even recommend fixes in plain-English. Their customers consistently state that they have found and fixed more network issues in the first days of deployment than they did the previous year. For more information, visit www.pathsolutions.com.