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010 The Aspirational Healthcare Model with Darrell Moon
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In this episode, we discuss revolutionizing the healthcare industry with a patient-centered approach with Darrell Moon, the CEO of Aspirational Health Care. Darrell shares his insights on how shifting from a reactive to a proactive healthcare model not only makes economic sense but also deeply respects the human aspect of healthcare.
We discuss the concept of Lighthouse Leadership and how it can guide and inspire others to lead, much like a lighthouse guides ships through dark waters. Darrell also delves into the success story of the Southcentral Foundation in Alaska, which transformed its healthcare system by asking patients what they wanted and focusing on their life aspirations.
This innovative approach has led to better health outcomes, higher patient satisfaction, and lower costs. If you're interested in how empowering individuals can transform our approach to health and wellness, this episode is packed with valuable insights and practical advice. Join us for an engaging conversation that could change the way you think about healthcare.
Key Takeaways
(00:02:32) - Concept of Lighthouse Leadership
(00:06:07) - Origin of Aspirational Healthcare in Alaska
(00:10:13) - Success of the Alaska Model
(00:14:18) - Challenges in Traditional Healthcare Systems
(00:18:55) - Advice for Healthcare Leaders
(00:20:26) - Future of Healthcare Competition
(00:24:31) - Aligning Healthcare with Business Objectives
(00:27:34) - Benefits of Aspirational Healthcare for Team Environment
Memorable Quotes
"The reason hospitals buy primary care practices is not because they make them money. In fact, they lose money. Hospitals and healthcare systems purchase those clinics and providers to be a funnel source into their imaging centers, ambulatory surgical centers, and hospitals to fill their beds."
"Aspirational healthcare was pioneered by an innovative group in Alaska, led by Kathryn Gottlieb. They asked their 70,000 native Alaskan people what they wanted from healthcare. They didn't want a paternalistic system; they wanted a healthcare system that became a guest at their table, journeyed on their path of life, and helped them accomplish their life's aspirations."
"The key to rolling out an aspirational care model is to invest in the front door, advocacy of healthcare, and primary care. It's about creating relationships with people, taking time with them, focusing on behavior, and wrapping the system around the customer."
Book Mentioned
The Go-Giver: A Little Story About a Powerful Business Idea - https://amzn.to/3XA5czd
Connect With Darrell
Website - https://aspirationalhealthcare.com/2024-conference
Facebook - https://www.facebook.com/AspirationalHealthcare
Instagram - https://www.instagram.com/aspirational_healthcare/
Connect with Suzette
Website: https://www.wildheartsrising.com/
Suzette on LinkedIn: https://www.linkedin.com/in/suzettewest
Suzette on Instagram: https://www.instagram.com/the.rising.wild.heart
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