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Turning Feedback into Business Growth with Cory Brown
Manage episode 433204862 series 3584977
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In this episode of The Agency Hour Podcast, join Troy Dean as he chats with Cory Brown, Founder and CEO of Simplesat. Cory specializes in helping businesses elevate their customer feedback processes through innovative survey solutions and AI-powered analytics. He provides valuable insights into creating engaging surveys, increasing response rates, and effectively leveraging feedback to drive business improvements.
Cory’s company, Simplesat, excels in developing user-friendly surveys and dashboards that allow businesses to analyze and understand customer feedback comprehensively. Today, we dive into the powerful strategies behind successful customer feedback management and the benefits of using advanced tools to enhance customer satisfaction.
Cory shares his journey from co-founding Pronto Marketing to building Simplesat into a leading feedback management platform. He discusses the challenges and rewards of starting a SaaS company, the importance of designing effective surveys, and key methods for increasing survey engagement and response rates.
Discover how utilizing customer feedback can revolutionize your business’s growth trajectory through strategic planning, effective analysis, and maintaining high client satisfaction. Cory also talks about his passion for creating fun and engaging surveys that not only collect data but also enhance the customer experience.
Learn about the importance of measuring Customer Satisfaction (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES), understanding the analytics behind these metrics, and using this data to make informed business decisions. Cory provides actionable insights on how to get started with customer feedback management, improve your survey strategies, and leverage feedback to scale your business.
If you’re looking to optimize your customer feedback process, enhance your service offerings, or scale your operations, this episode is packed with practical advice and valuable insights.
Handy Links:
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