E118 - Michael Dart - A Future of Renewable Energy and the Role Data Analytics Plays

The Analytics Show

The future won’t just be new. It will be renewable.

And it’s looking bright - literally.

As the world adapts to a technological age and AI, great people are continuing to work harder than ever before behind the scenes to bring us a future of renewable energy.

Are you ready?

Meet Michael Dart

Michael’s Role as a Customer Leader at Energy Queensland

Michael Dart is the Executive General Manager of Customers at Energy Queensland. Formed in 2016, Energy Queensland merged Ergon Energy and Energex to power communities across Queensland. They are finding ways to minimise the impact of electricity network costs on customers, and release funds for better services. Energy Queensland is committed to showing leadership in the energy sector by strengthening their service to customers and communities and to being the ‘citizen’s voice’.

Michael’s Other Work on Boards and in Art

Besides his career with Energy Queensland, Michael is a Member of Queensland State Disaster Coordination Group and has been since 2010. He is also the member of multiple other boards, including a Director on the Board Of Directors of Ergon Energy Retail, a Board Member of the Environment and Science Industry Advisory Board of Griffith University, a Trustee at CEDA - Committee for Economic Development of Australia, and on the Board Of Directors of Creative Regions.

However, Michael’s expertise extends beyond this. He is a freelance Arts Writer and Contributor at Crush Communications. Crush Magazine is a free quarterly publication, celebrating everything there is to love about the Bundaberg Region in Queensland, Australia. He also does marketing, voice overs, MC’ing, and social media work with regional bodies, businesses and charities as well as some acting.

Customer Data, Research Data, and Renewable Energy

In this exclusive analytics podcast episode, Michael shares:

• His experience in voice acting
• His current role as the Executive General Manager of Customers at Energy Queensland
• What always brings him back to focusing on managing this enormous portfolio
• The role customer and research data play in customer experience and serving the community
• The major differences between the B2B and B2C segments
• How customer and research data help in building new products for the customers
• Using AI to gather data
• What to avoid in digitalisation
• What data is saying about the future direction for energy, especially renewable energy
• Engineering challenges in the transition to renewable energy
• Swapping batteries vs charging in the future of renewable energy
• What concerns him the most about this direction towards renewable energy
• Using data to prepare the organisation and Queensland for a future of renewable energy
• His advice for energy and analytics professionals looking to start looking into renewable energy for their own parts of the world

If you are an energy or analytics professional looking to start the journey towards renewable energy in your part of the world, this is the episode you do not want to miss.