Radical candor, mastering feedback and building trusting relationships with Amy Sandler

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Ever wondered how embracing failure can transform your career? Join us as Amy Sandler, the lead coach and podcast host at Radical Candor, reveals the secrets behind her remarkable journey from academia to executive coaching, and even stand-up comedy and firewalking. Through her personal anecdotes, Amy shares the significance of preparation, community, and intention-setting in overcoming extreme challenges, offering listeners a unique perspective on personal and professional growth.

Discover the foundational principles of Radical Candor and how they've evolved from a digital platform to impactful in-person workshops. Amy, along with insights from co-founder Kim Scott's experiences at Apple and Google, unpacks the delicate balance between caring personally and challenging directly to foster trust and collaboration in any organisation. Learn how these principles can be applied to create a culture of guidance through kind and clear feedback, making it essential not just for managers, but for everyone in the workplace.

Navigating career changes and leadership challenges can be daunting, but Amy’s story of transitioning from secure job roles to becoming a certified instructor for Google's "Search Inside Yourself" program provides invaluable lessons. We discuss the importance of honest feedback, the dangers of "ruinous empathy," and effective feedback models like SBI (Situation-Behavior-Impact). By addressing real-life struggles with identity and perfectionism, Amy offers practical strategies for managing transitions, fostering a culture of trust, and enhancing your leadership and communication skills.

Podcast: RadicalCandor.com/podcast

Book: RadicalCandor.com/the-book

Takeaways

• The principles of radical candor emphasise the importance of care personally and challenge directly in building trusting relationships at work.
• Feedback, both praise and criticism, should be specific, sincere, and focused on helping the individual grow.
• Building safety and trust in workplace relationships requires ongoing communication, asking for feedback, and rewarding candor.
• Coaching-style feedback allows for co-creation of next steps and encourages authenticity and understanding between individuals.
• Overcoming discomfort in giving and receiving feedback involves recognizing the intention to help the individual grow and building a culture of open communication and trust. The importance of expressing care personally and challenging directly in the workplace
• The significance of feedback and understanding intention versus impact
• The behavioural quadrants of radical candor and their impact on workplace dynamics
• The introduction of the new book 'Radical Respect' and its focus on creating respectful workplaces
• The concept of 'beautiful business' as the expression of humanity in the workplace

Chapters

00:00 Introduction and Amy's Background

03:05 The Impact of Mindfulness and Emotional Intelligence on Leadership and Personal Growth

09:04 Amy's Career Journey and the Importance of Radical Candor

14:02 Understanding Radical Candor: Principles and Application

36:32 Exploring Radical Candor and Workplace Relationships

42:02 Understanding Feedback and Intention vs. Impact

57:17 Behavioral Quadrants of Radical Candor

01:06:21 Introducing 'Radical Respect'