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Never Lose an Employee Again with Joey Coleman
Manage episode 386424257 series 3445240
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On this episode of The Better Leadership Team Show, I have the honor of bringing on a friend and amazing business consultant, Joey Coleman, a globally recognized customer and employee retention expert. As an award-winning speaker, he has shared his first 100 days methodology with organizations like Whirlpool, Volkswagen, Zappos, and Australia. His bestselling book, "Never Lose a Customer Again," outlines strategies for turning sales into lifelong customer relationships. Joey's latest book, "Never Lose an Employee Again," offers a framework to reduce turnover and boost employee engagement. With a proven track record, Joey is a sought-after advisor, helping businesses worldwide thrive.
www.joeycoleman.com
Thanks for listening! Connect with us at mike-goldman.com/blog and on Instagram@mikegoldmancoach and on YouTube @Mikegoldmancoach
Chapters
1. Never Lose an Employee Again with Joey Coleman (00:00:00)
2. Employees And Customers - 2 Sides Of The Same Coin (00:05:23)
3. Navigating the Eight Phases Of The Employee Journey (00:09:21)
4. Accountability in Problem Solving (00:18:42)
5. Enhancing Employee Communication: Six Valuable Tools (00:22:53)
6. The Everlasting Relevance of Effective Communication Pre and Post-Covid (00:28:10)
7. Fostering Remote Team Engagement and Fun (00:33:31)
8. Overcoming New Employee Remorse: A Strategy Guide (00:40:06)
9. Unpacking the Distinction Between Orientation and Onboarding (00:43:39)
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