))
Are we Experiencing a Customer Service Downfall?
Manage episode 371707732 series 3350061
Content provided by James Ferreira. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by James Ferreira or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Customer service is a massive element of the insurance industry and most service industries worldwide. However, a lot has tested that trait over the last few years and we wanted to bring to light more about customer service and some realistic timelines our industry is facing.
From broker wait times to processing times from insurance companies, staffing has been the number one issue our industry is facing and with that issue, it has changed how consumers are purchasing insurance and what realistic timelines are looking like in 2023.
How this changes moving forward into 2024 and beyond is a question mark but it raises the question "are we in a customer service downfall'?
51 episodes
Share
