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Transforming the Taxpayer Experience: A Conversation with Karen Howard, Executive Director, Office of Online Services, Internal Revenue Service (IRS)
Manage episode 396924446 series 35854
Content provided by IBM Center for The Business of Government. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by IBM Center for The Business of Government or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
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Manage episode 396924446 series 35854
Content provided by IBM Center for The Business of Government. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by IBM Center for The Business of Government or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
What is the mission of the Office of Online Services at the Internal Revenue Service (IRS)? What is the IRS doing to advance its digital services and enhance customer experience? How is the IRS leveraging AI and other emerging technologies to meet mission? Join host Michael Keegan as he explores these questions and more with Karen Howard, Executive Director, Office of Online Services at the IRS.
104 episodes
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