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Do we need the Gatekeepers for our clinics? Can we function without reception staff?
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The team are back for Episode 6 for the clinic success blueprint podcast; Louise, Oliver and Jonathan are covering a key question today…do we actually need reception staff at our clinics?
What do we discuss in this episode:
- Why do most clinics decide to have a reception team & what are the benefits of this?
- Why are the potential downsides of having a reception team
- Is it actually possible to run a clinic without them?
- We discuss the biggest mistakes clinics owners make when they decide to hire a reception team and how can they avoid this
- What are some of the implications/ HR issues linked with having a reception team
- How could you step having a reception team without causing too much upset & uncertainty in the clinic
- As always we end by answers FAQ’s by clinic owners sharing our expertise and experience
Resources:
Find us on social media @theclinicsuccessblueprintpodcast
Find our clinics at @Osteoandphysio
Contact us with your feedback & questions at info@osteoandphysio.co.uk
Find out more about franchising: https://osteoandphysio.co.uk/franchising/
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