))
From McKinsey to Aetna to Harvard Business School, my 1:1 with David Edelman
Manage episode 377028455 series 3508381
Content provided by Steve Olenski. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Steve Olenski or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
My guest today is David Edelman. David's the former CMO of Aetna, and he's currently a senior lecturer in marketing at Harvard Business School. I've known David well over 10 years and we had an absolutely fascinating conversation focussing initially on AI and and the customer experience.
One of David's recent HBR articles was "Customer Experience in the Age of AI" which are two topics that are very near and dear, at least they should be, for every marketer of the world. I hope you enjoy my conversation.
Links
40 episodes
Share
