Creating a Better Client Relationship - CoachIN Podcast - Justin Ergler of GSK

The CoachIN Podcast

Welcome to the CoachIN podcast presented by Society 54.

This podcast will showcase the best revenue generation and strategic marketing tips for attorneys, professional services providers and in-house business development and marketing teams, as well as some insights on personal development and some fun surprises here and there. We will also showcase some of the brightest stars in the industry and learn more about their experiences and roads to success.

In another ClientSpeak episode, we talk with Justin Ergler, Director, Alternative Fee Intelligence and Analytics for GSK. As a key member of a large in-house legal team, Justin sees the range of law firm interactions from both a legal acumen and a client service angle.

During this episode he'll share his thoughts on:

1) What factors influence whether you hire outside counsel?

2) What are some things that outside counsel have done that have made a positive impression and/or impact?

3) Do in-house counsel care if your outside counsel is a super/best/elite lawyer?

4) What law firm trends are you seeing that you would like to either end or continue?

5) What advice would you give to a junior associate at a law firm?

6) Is there one resource you use over another when soliciting referrals from colleagues for outside counsel?

7) What are the biggest mistakes outside counsel can make? (What should law firms avoid?)

If you are an in-house counsel and would like to share your thoughts on how to better serve your needs as a client with law firms all over the country, please let us know! We’d love to talk with you! Contact [e-mail].

Contact us to fast track changes in your law firm to meet and exceed your clients’ expectations. Visit Society54.com for more information.