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Contact Center Best Practices & Trends in Senior Living
Manage episode 430632948 series 3588447
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Rachel Keller, VP of Sales at Serviam, joins Smart Girl Sarah Sheridan for a conversation on the intricacies of optimizing contact center operations and enhancing sales processes. They also examine the integration of contact center functions with CRM systems and weigh the benefits of managing contact centers in-house versus partnering with external service providers.
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