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Conversations That Close With Chris Smith
Manage episode 523575356 series 3566783
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Sales gets a bad rap when it’s all pitch and no pulse. We flip that script with Chris Smith—author, digital marketer, and former one-call-close pro—who shows how real conversations, thoughtful pauses, and data-backed timing lead to consistent, ethical wins. We dig into the science he learned in the boiler room and refined at billion-dollar companies: your job is to get someone more emotionally excited than the cost within the time you have their attention. From there, we build a toolkit you can put to work today.
You’ll hear why curiosity outperforms charisma, and how the digging deep technique turns short answers into rich discovery. We unpack what separates top performers from the pack: longer quality talk time, patience before the close, and tone that passes the trust test when body language is off the table. Chris walks through FBT—feature, benefit, tie-down—to secure micro-commitments without pressure, and he shows how silence can be your ally when questions get tough. The result isn’t manipulation; it’s earning the right to recommend.
We also connect sales to marketing and tech, where true conversion lives at the center of that Venn diagram. Learn how to spark enough excitement to win the click or email, then sustain it through authentic dialogue that leads naturally to appointments and decisions. Whether you sell services face-to-face or products over the phone, you’ll leave with practical steps to improve trust, timing, and outcomes—without changing who you are.
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Chapters
1. Welcome And Mission (00:00:00)
2. Meet Chris Smith And His Path (00:02:00)
3. The Science Of Sales Explained (00:04:45)
4. Curiosity And Digging Deep (00:09:30)
5. Earning The Right To Recommend (00:13:30)
6. Training, Tone, And Trust (00:17:30)
7. One-Call Close Mechanics (00:22:00)
8. Talk Time, Timing, And Being First (00:27:00)
9. Marketing, Conversion, And Tech (00:31:00)
10. Feature Benefit Tie-Down In Practice (00:35:30)
86 episodes
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