Electronic Funds Transfers-The Basics

The Compliance 911 Show

Episode 62 of the podcast delves into the intricacies of Electronic Funds Transfers, primarily focusing on the basics of Regulation E (Reg. E) Error Resolution provisions and their stringent timelines for addressing claims. Dean Stockford and Len Suzio begin by discussing the impact of their previous podcasts, with Dean emphasizing the importance of understanding the Electronic Fund Transfer Act, which establishes the basic rights, responsibilities, and liabilities of consumers and financial institutions engaging in electronic fund transfers. Dean outlines the specific definitions of "Electronic Fund Transfer," explaining that it includes activities such as Point-of-sale transfers, ATM transfers, direct deposits or withdrawals, telephone-initiated transfers, and debit card transactions. He further elaborates on the definition of "error" in the context of electronic fund transfers and stresses the immediacy required in investigating these errors. Dean highlights common misconceptions about error notifications, clarifying that financial institutions must start investigations immediately upon receiving an oral notification and not necessarily wait for written confirmation. The episode wraps up with a detailed walkthrough of the steps and timelines involved in resolving errors, emphasizing the importance of provisional credit, extensions for investigations, and the final resolutions based on the findings.

The podcast episode serves as an informative session aimed at demystifying the complex world of electronic fund transfers, ensuring that consumers are well-informed about their rights and the responsibilities of financial institutions. Dean and Len's conversation underscores the significance of timely error resolution and the stringent provisions in place to safeguard consumers. Their discussion provides valuable insights into the potential pitfalls and best practices for financial institutions when dealing with electronic fund transfer errors, ensuring transparency and accountability. Towards the end, they express gratitude to their audience and encourage feedback for future topics, underscoring their commitment to addressing relevant and impactful subjects in the realm of regulatory compliance.