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Season 2 - Episode 2: Vulnerable Customers
Manage episode 344229165 series 3405500
Kathy Jacobs, ACOI President, speaks with Naomi Burley, CEO of the GRC Institute in Australia, on the topic of vulnerable customers. Their conversation starts with the justification and scope of the Royal Commission in Australia before moving to how a vulnerable customer is defined. Kathy and Naomi also discuss the response from the Compliance Profession to the Royal Commission, what changes Financial Institutions made and the role & responsibility of Board Members. In this episode we also get insight into how Australia dealt with their own Accountability Regime.
66 episodes
Manage episode 344229165 series 3405500
Kathy Jacobs, ACOI President, speaks with Naomi Burley, CEO of the GRC Institute in Australia, on the topic of vulnerable customers. Their conversation starts with the justification and scope of the Royal Commission in Australia before moving to how a vulnerable customer is defined. Kathy and Naomi also discuss the response from the Compliance Profession to the Royal Commission, what changes Financial Institutions made and the role & responsibility of Board Members. In this episode we also get insight into how Australia dealt with their own Accountability Regime.
66 episodes
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