What Makes a Great Customer Experience?

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Manage episode 260724410 series 2566458
By Call Centre Helper. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.

Annette Franz, a well-known customer experience consultant and author, starts our conversation by discussing some of those common blockers that many of us face in trying to create great customer experiences.

In our conversation, we also talk about using customer feedback to improve customer experience, understanding the impact of emotion and the creating great customer journey maps.

This podcast was made possible by our sponsor Natterbox. You can check out their cloud telephony platform by visiting: www.natterbox.com/voice360

24 episodes