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What Makes a Great Customer Experience?
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When? This feed was archived on July 27, 2023 22:42 (). Last successful fetch was on November 21, 2022 14:38 ()
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Manage episode 260724410 series 2566458
Annette Franz, a well-known customer experience consultant and author, starts our conversation by discussing some of those common blockers that many of us face in trying to create great customer experiences.
In our conversation, we also talk about using customer feedback to improve customer experience, understanding the impact of emotion and the creating great customer journey maps.
This podcast was made possible by our sponsor Natterbox. You can check out their cloud telephony platform by visiting: www.natterbox.com/voice360
33 episodes
Archived series ("Inactive feed" status)
When? This feed was archived on July 27, 2023 22:42 (). Last successful fetch was on November 21, 2022 14:38 ()
Why? Inactive feed status. Our servers were unable to retrieve a valid podcast feed for a sustained period.
What now? You might be able to find a more up-to-date version using the search function. This series will no longer be checked for updates. If you believe this to be in error, please check if the publisher's feed link below is valid and contact support to request the feed be restored or if you have any other concerns about this.
Manage episode 260724410 series 2566458
Annette Franz, a well-known customer experience consultant and author, starts our conversation by discussing some of those common blockers that many of us face in trying to create great customer experiences.
In our conversation, we also talk about using customer feedback to improve customer experience, understanding the impact of emotion and the creating great customer journey maps.
This podcast was made possible by our sponsor Natterbox. You can check out their cloud telephony platform by visiting: www.natterbox.com/voice360
33 episodes
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