The Village Global podcast takes you inside the world of venture capital and technology, featuring enlightening interviews with entrepreneurs, investors and tech industry leaders. Learn more at www.villageglobal.vc.
…
continue reading
Content provided by BombBomb. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by BombBomb or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Player FM - Podcast App
Go offline with the Player FM app!
Go offline with the Player FM app!
267. Self-Service vs Human Touch: Balancing Customer Sentiment w/ Michelle Randall
MP3•Episode home
Manage episode 378639843 series 3253424
Content provided by BombBomb. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by BombBomb or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
This call may be recorded for quality assurance purposes. We’ve all heard it, but what does it really mean?
A happy, engaged and empowered agent leads to a happy, engaged and empowered customer. In this episode, we meet with four-time Chief Marketing Officer in B2B and B2B2C SaaS, Michelle Randall. She currently serves as CMO at Playvox, a company that provides solutions that help empower folks to deliver better customer experiences via quality management and sentiment analysis. Michelle has displayed committed, long standing behavior to invest in other people, leading to a more positive customer experience.
Join us as we discuss:
More information about Michelle Randall and today’s topics:
…
continue reading
A happy, engaged and empowered agent leads to a happy, engaged and empowered customer. In this episode, we meet with four-time Chief Marketing Officer in B2B and B2B2C SaaS, Michelle Randall. She currently serves as CMO at Playvox, a company that provides solutions that help empower folks to deliver better customer experiences via quality management and sentiment analysis. Michelle has displayed committed, long standing behavior to invest in other people, leading to a more positive customer experience.
Join us as we discuss:
- How effective communication, support, encouragement, and education can accelerate the journey to success
- Why it’s worthwhile to shift the focus from increasing share of wallet to providing customers with the resources and tools they need
- When to offer self-service options over personalized assistance
- How to implement quality evaluations and sentiment analysis to enhance customer interactions and satisfaction
- Why CMOs should embrace their role as storytellers
More information about Michelle Randall and today’s topics:
- LinkedIn Profile: https://www.linkedin.com/in/michelleburrows/
- Company Website: https://www.playvox.com/
- Other Relevant Links: REI
272 episodes
MP3•Episode home
Manage episode 378639843 series 3253424
Content provided by BombBomb. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by BombBomb or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
This call may be recorded for quality assurance purposes. We’ve all heard it, but what does it really mean?
A happy, engaged and empowered agent leads to a happy, engaged and empowered customer. In this episode, we meet with four-time Chief Marketing Officer in B2B and B2B2C SaaS, Michelle Randall. She currently serves as CMO at Playvox, a company that provides solutions that help empower folks to deliver better customer experiences via quality management and sentiment analysis. Michelle has displayed committed, long standing behavior to invest in other people, leading to a more positive customer experience.
Join us as we discuss:
More information about Michelle Randall and today’s topics:
…
continue reading
A happy, engaged and empowered agent leads to a happy, engaged and empowered customer. In this episode, we meet with four-time Chief Marketing Officer in B2B and B2B2C SaaS, Michelle Randall. She currently serves as CMO at Playvox, a company that provides solutions that help empower folks to deliver better customer experiences via quality management and sentiment analysis. Michelle has displayed committed, long standing behavior to invest in other people, leading to a more positive customer experience.
Join us as we discuss:
- How effective communication, support, encouragement, and education can accelerate the journey to success
- Why it’s worthwhile to shift the focus from increasing share of wallet to providing customers with the resources and tools they need
- When to offer self-service options over personalized assistance
- How to implement quality evaluations and sentiment analysis to enhance customer interactions and satisfaction
- Why CMOs should embrace their role as storytellers
More information about Michelle Randall and today’s topics:
- LinkedIn Profile: https://www.linkedin.com/in/michelleburrows/
- Company Website: https://www.playvox.com/
- Other Relevant Links: REI
272 episodes
All episodes
×Welcome to Player FM!
Player FM is scanning the web for high-quality podcasts for you to enjoy right now. It's the best podcast app and works on Android, iPhone, and the web. Signup to sync subscriptions across devices.