The Village Global podcast takes you inside the world of venture capital and technology, featuring enlightening interviews with entrepreneurs, investors and tech industry leaders. Learn more at www.villageglobal.vc.
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265. Human Connection and Emotional Impact in EX and CX w/ Joey Coleman
MP3•Episode home
Manage episode 376715144 series 3253424
Content provided by BombBomb. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by BombBomb or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
The first 100 days are a make or break window that's critical to customer experience, and ultimately to customer lifetime value.
We're living in an era where humans are dying for connection. They're dying for proof that they're relevant. They're dying for proof that they are making a contribution and having an impact. Our latest guest Joey Coleman is a Wall Street Journal best selling author of two books: Never Lose an Employee Again and Never Lose a Customer Again. In this episode, we dissect this simple fact: how we make people feel can transcend our product or our service offerings.
Join us as we discuss:
More information about Joey Coleman and today’s topics:
…
continue reading
We're living in an era where humans are dying for connection. They're dying for proof that they're relevant. They're dying for proof that they are making a contribution and having an impact. Our latest guest Joey Coleman is a Wall Street Journal best selling author of two books: Never Lose an Employee Again and Never Lose a Customer Again. In this episode, we dissect this simple fact: how we make people feel can transcend our product or our service offerings.
Join us as we discuss:
- Why CX and EX are two sides of the same coin
- What the six communication tools are, and how they can create remarkable interactions in those crucial first 100 days and beyond
- How creating TOJ (tears of joy) can result in an emotional impact in customer and employee relations
- How to harness the potential of video messages
More information about Joey Coleman and today’s topics:
- LinkedIn Profile: https://www.linkedin.com/in/joeycoleman1
- Company Website: https://joeycoleman.com/
- Joey’s Books: Never Lose an Employee Again; Never Lose a Customer Again
272 episodes
MP3•Episode home
Manage episode 376715144 series 3253424
Content provided by BombBomb. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by BombBomb or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
The first 100 days are a make or break window that's critical to customer experience, and ultimately to customer lifetime value.
We're living in an era where humans are dying for connection. They're dying for proof that they're relevant. They're dying for proof that they are making a contribution and having an impact. Our latest guest Joey Coleman is a Wall Street Journal best selling author of two books: Never Lose an Employee Again and Never Lose a Customer Again. In this episode, we dissect this simple fact: how we make people feel can transcend our product or our service offerings.
Join us as we discuss:
More information about Joey Coleman and today’s topics:
…
continue reading
We're living in an era where humans are dying for connection. They're dying for proof that they're relevant. They're dying for proof that they are making a contribution and having an impact. Our latest guest Joey Coleman is a Wall Street Journal best selling author of two books: Never Lose an Employee Again and Never Lose a Customer Again. In this episode, we dissect this simple fact: how we make people feel can transcend our product or our service offerings.
Join us as we discuss:
- Why CX and EX are two sides of the same coin
- What the six communication tools are, and how they can create remarkable interactions in those crucial first 100 days and beyond
- How creating TOJ (tears of joy) can result in an emotional impact in customer and employee relations
- How to harness the potential of video messages
More information about Joey Coleman and today’s topics:
- LinkedIn Profile: https://www.linkedin.com/in/joeycoleman1
- Company Website: https://joeycoleman.com/
- Joey’s Books: Never Lose an Employee Again; Never Lose a Customer Again
272 episodes
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