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#844: Achieving Your Dream Dentistry Life

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Content provided by Kiera Dent. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Kiera Dent or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

Kiera is joined by Dr. Jamin Houser of Castle Valley Dental in Colorado to talk about reaching that dream life! Dr. Houser has achieved a minimal work week while still being able to engage with all the aspects he loves about dentistry. He shares with Kiera what it took to get him to his idyllic day-to-day, how it’s benefited his team members, and why he never wants to retire.

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Transcript:

Kiera Dent (00:00.878)

Hello, Dental A Team listeners. This is Kiera and today I am beyond giddy. I have one of the most incredible people on the podcast with me. We have a really fun story. We met a few years ago. I was speaking at a conference. He came up to me. We ended up buying way too much lotion because we both are emotional like buyers and we felt bad and we bought all this lotion. And now here we are two years later. He works with us in Dental A Team. He's a client and he is just one of the most incredible people I have ever met from.

Jamin (00:20.175)

Sure.

Kiera Dent (00:30.222)

personal life, to how he leads and guides his team, to leadership. I think you guys are in for a massive treat. Jamin Hauser, welcome to the podcast. How are you?

Jamin (00:38.287)

I'm doing great, Kiera. Thank you for that kind introduction. The lotion story though, that guy was a great salesman. Like it just happened. I don't even know. I walked away like a hundred dollars pour and I had like six tubs of lotion. So good for him. Yeah. That's so hot. It is.

Kiera Dent (00:50.606)

This is all I still have it. I mean, it's great lotion. I agree. He was so good. It gives you with a hand massage. Then it's great. And you're like, yep, I want this. And then like, they give you all these deals for buying like huge cases of lotion. So, but to give you guys a little backstory, I was speaking at Rocky Mountain Dental Conference. That was a wild, surreal moment for me. Jamin, I don't know if you actually knew this, but my first practice that I owned was in Colorado.

Jamin (01:05.263)

Yeah.

Kiera Dent (01:18.254)

And I had actually attended Rocky Mountain Dental Conference when I was an office manager. So I sat in the audience and then I actually attended all these courses. And so it was actually a full circle moment for me. I was beyond scared because I'm like, Holy cow. Like what have people that I used to work with are in the audience? Like I, I, it took me about six months to be, I was so happy. I got scouted for that conference. Um, we had an amazing experience. And I remember you sat in my operations manual. Of course I spoke three.

I had three courses there two years ago. And I remember when you were in the audience, I'm like, this guy and I are going to be friends. Like he's just a good time. He's sitting there and I'm like, why is a doctorate in operations manual course? Like that's usually pulling in office managers and lo and behold, here we are working together. You have seen insane growth in dental a team, which has been so fun, but you've also blessed my life a lot, which is why I wanted you to be on the podcast. Cause I think your story is incredible.

Jamin (02:08.879)

Well, you've also blessed my life and the life of my teens and my practices. So thank you very much for that.

Kiera Dent (02:17.07)

Of course. Yeah. So with that, I wanted to talk because Jamin, like I said, Jamin worked with the Dental A Team for two years. Tiffany's been out to his practice. Jaimond is one of our ambassadors within our mastermind group of our doctors. We've done an in -person event. He came to a LumaDent with us last year. But something I've noticed about Jaimond, and so you guys, selfishly, I brought him on the podcast for myself today too, is I feel like Jamin has the wisdom of where I want to be in my life.

And so how can we get there? And I feel like so many dentists want to be living the life you're living, Jamin, and, but they don't know how to get there. And you've got your amazing family and you and your wife have such a great relationship. And I mean, I texted you the other day to get on a call and like, Kiera, I'm off going motorcycle riding. Like I'll be back in a few hours. And I'm like, it's a Wednesday Jamin . You're like, I know I'm off for the week. How do you do that and run such successfully high numbers?

Jamin (02:44.751)

boy.

Jamin (03:07.823)

on me.

Kiera Dent (03:10.766)

but also, so you have this very profitable, you've got two locations and yet you were working so many hours and now you've got it down and I feel like you have gone from that five day a week grind per se, but I don't think you even had that to living your ideal life and schedule and still having this profitable practice at serving patients and serving teams. So that's really what I wanna dive into. I'm gonna let you riff to wherever you wanna go and let's kind of talk about how you've been able to do that.

Jamin (03:30.479)

Sure.

Okay. Yeah. I think the biggest thing to understand at the outset is everything comes at a cost. And I knew that this is where I wanted to be and having that kind of destination in mind, I was willing to sacrifice some of the perks of working longer and harder, namely financial perks, but I was willing to sacrifice that so that I could have more time to pursue motorcycle riding and spending time with my wife and traveling and doing those kinds of things. But there was a time.

that I was, I didn't have any associates and I had both practices and I was working very long hours. This was maybe 10 or 12 years ago. And so I've been there. Like I know how much work it takes to make a practice work successfully and to bring everything together with the team. And it's, it's a place where I think you have to be to get to the other side, if that makes sense. So I just kind of always knew that for me, I never really want to retire.

I think that I could do dentistry almost indefinitely if I manage my time right and manage the clinical exposure and the wear and tear on your body. It does, it's exhausting maintaining that level of focus with patients, not just with hand skills, but conversationally and being in the moment. It takes a lot out of you. And so I knew that I couldn't do that indefinitely. And so I kind of was starting to position myself.

maybe 10 years ago, at least mentally, like where I wanted to be now. So.

Kiera Dent (05:05.55)

Yeah. Okay, so how did you get that? So you're working two practices and I should have had you like introduce yourself. You're this incredible dentist, you run these great practices, you live in Colorado. So 10 years ago, and then what did you start to do? And what if you could go back in time, even 10 years ago, maybe even like things you would have changed. But like, let's walk people through okay, 10 years ago, you're working in both practices, you don't have an associate. Now 10 years later, if you want to just like paint a picture of what your life is you work.

Jamin (05:10.766)

I'm out.

Absolutely. Yeah.

Jamin (05:26.767)

Yeah. Yeah. No.

Kiera Dent (05:33.102)

Just tell them your schedule so they can see this gap, and then we're gonna show them how they get through the gap.

Jamin (05:37.711)

Sure. Okay. So now I work three to four days a week, but a work day to me looks like a five to six hour shift. And I have, my staff has been so kind. They're like, when do you want to work, Jayman? And I said, I'd rather work in the mornings than I can have the afternoons free in Colorado, the afternoons. All the mornings are great too. Colorado is just wonderful. But now, now I work Monday, Tuesday, Wednesday mornings. I'm usually done with clinical.

commitments by noon or one, and then essentially every other Thursday I work half a day, and that's about it. I work with four other doctors and I really want them to be successful. So I don't have a problem shifting new patients, emergency patients, patients that don't really mind seeing a different doctor into their schedules. Not so much so that I don't have to work, because I'm definitely willing to work, but just to help them build their clientele.

My associates are wonderful and amazing. And I know that when patients have a chance to meet them, they're probably going to forget about me pretty quickly. And, and, and that's not like something I want, but it is something I want because I don't want them to feel like they have to see me every time they come into the office. And of course I do have patients that I'll see as long as I'm, you know, putting gloves on and that's great. That's a compliment as well, but, um, kind of pushing the other patients and especially new patients, emergencies to the associates so that they can.

build up more rapidly and stay busy while they're at work is kind of how I look at my day now. And so sometimes I do get off a little early, but mind you also, these are the clinical hours. I do spend quite a bit of time on the business side of dentistry, which I really enjoy. I've kind of reinvented our financial tracking and budgeting and everything over the last six months, kind of aligning with dental a team. You guys have really been a big help with that. So.

So thank you for that, but it makes everything more manageable and just, I know what's coming in and what's going out and what we need to do to maintain that.

Kiera Dent (07:39.246)

Yeah. So, Jaimyn, well, thank you. That's a huge compliment. And I remember we were texting in January. You were getting me all pumped up for an event. And I remember you telling me you were just coming back off of vacations. And like, your production numbers have exponentially grown working together. But like, what I look at is so many people get so like fixated on the numbers. And I remember in part of the text you said,

Jamin (07:43.247)

Yes.

Kiera Dent (08:03.79)

I don't do this solely for the numbers, but it does look fun like when our numbers go up, which I agree. And I love that you just have this perspective of life and numbers and they both just shake out. Cause I feel like so many times people are just reaching and trying to get to these spots. So 10 years ago, you're working in both practices to today. You barely are working like two and a half days a week, realistically, like it's still, um, and you love it and you're doing it because you want to, and you love it and you don't want to retire. How did you decide, Jamin, that you wanted to keep working?

Jamin (08:22.799)

It's a lot, it's still a lot.

Kiera Dent (08:33.742)

for a long time versus selling out to a DSO or just like at that point being so burnt out. Cause I mean, you've got very successful practices, a DSO, but like, cause I think sometimes, I mean, Ryan Isaac and I were just talking the other day of like, the pieces, how do we sustain and survive until we're like 80, 90 to keep ourselves like mentally and clinically sharp. So we're not like decaying our minds. And I've thought about this so much. How did you decide you did not want to retire and like give up the gloves?

What, what made you decide that? Cause I think for so many dentists, when they're at that kind of like push, it's like, it's an all or nothing. They want to like sell the practices and go to doing nothing. And I think you figured out kind of the middle ground that gives you the life you want, gives you the fulfillment of still doing dentistry and you didn't have to give it all away. So how did you come to that decision?

Jamin (09:19.407)

Because I love dentistry. Like it's not something I really want to walk away from. And I don't mean to sound any kind of way, but like really genuinely you can help people and not every person and the cosmos sends crazy people into our lives that you wish weren't a part of your practice. I get that. But there are those, there's a certain set of people who are truly grateful that you're able to help them and, and you just have an emotional connection with them as much as anything that you provide clinically. And it's really rewarding. And.

Maybe for me that helps to fill a need that I have in my life. Not necessarily just to being able to contribute to somebody feeling better or looking better or yeah, all of those things. So for that reason, I didn't want to come up with a plan or chase a goal that was going to close the clinical door for me. I had looked at possibly partnering with a DSO maybe right before COVID, I think.

Kiera Dent (10:02.67)

Mm -hmm.

Jamin (10:18.447)

And, uh, I went down that path quite a ways and I learned a lot about practice valuations and EBITDA. And it really, at the time felt like this isn't what I want, but in hindsight now, it was a real big blessing learning so much from that process and being able to position these practices so that they aren't successful for me, but that we're able to have success for our whole team indefinitely, really, as long as we keep the right people in the right places. So.

Kiera Dent (10:40.942)

Mm -hmm.

Kiera Dent (10:45.998)

Yeah. Which I think is such a beautiful piece. And I do, um, I'm super excited. We're having a, some DSO people come to our doctor mastermind and we'll podcast with them too. I love our doctor mastermind cause I try to bring in like really fun people and just like, you just spoke there and whatnot. But I think Jamon, something I just really love about your perspective is you go, you educate yourself and then you make the best decision for you long -term. I think something I've learned from you is you don't just make a short -term decision today. You think of like,

Jamin (10:58.415)

Yes.

Kiera Dent (11:13.71)

When I'm ex, what do I want my life to look like? And then you almost build backwards, which I think has been really magical to, yes, I know we coach you, but to also learn from you. I mean, I could choose you on who I hang out with. I like hanging out with people who make me better.

Jamin (11:24.175)

It's so kind.

Jamin (11:28.751)

Yeah, I have the same philosophy, Kara. So that's a compliment to you. Um, and I agree. Like if you don't know where you're going, I was a little disciple of Dr. Bruce Baird for awhile. And one of the things that he said that always stuck in my mind was like, if you don't know where you're going, you're like driving around in your car with, um, tinfoil on the windows, like you're going to get somewhere, but it might not be really where you want to go. So to take that tinfoil off and have a direction and a purpose.

Kiera Dent (11:32.75)

Thank you.

Jamin (11:55.791)

Even if it's 10 years down the road or whatnot. And by the way, I'm not a huge goal driven person. I'm kind of more fast and loose maybe if that's appropriate, but like let's get there and we're going to have fun getting there. So.

Kiera Dent (12:09.422)

Yeah, which I think aligns with who you are as a person. And I think that I actually love that you said that because I'm so goal oriented, but I'm noticing that sometimes we are striving for a goal. And I started picking up like, we're thinking we're going to fill a feeling when we get to that goal. And if I can figure out what that feeling is and provide it right now, the goal is kind of irrelevant. And I've hit so many goals and I'm like, well, what the heck? Like, it's not even that fun. And I've just worried like done all this time, the fact that you have fun along the way. So,

All right, walk me through what were some of the pivotal pieces that you started to do to get from where you were 10 years ago to where you are today that could maybe accelerate the path for other people listening if they want to get to your lifestyle. Cause Jamin, I'm really talking about myself here. I would love to be working basically two and a half days a week. I think I feel guilty leaving my practice or my business. And I feel like, Oh, everyone else is going to have to work. I think you did something beautifully. You want your associates to really succeed. Um, but kind of walk us through like,

What would you do to accelerate that path for somebody wanting to get to where you are for the fulfillment reasons you've got?

Jamin (13:14.415)

So for me, for my whole career, I've always been hesitant a little bit to take that next step. So my first practice, which is one of these two practices that I'm privileged to work with now, well, they're both scratch starts, but the first one was right after I graduated from dental school. And it was me and a front office lady, because I've never been billing like front office whiz. And I did my own assisting in hygiene. And then there came a point where I hired an assistant. And I waited like a year to hire a hygienist, my poor patients.

I apologize to them, but it would just seem like such a big step. But as soon as I did, like we, we, we were propelled to that next level. And as I look back over the last 20 years, so I graduated in 2001, University of Colorado, and I've just been here ever since same hometown. So, so to answer your question, I think I've been kind of reluctant to take that next step. I did have a few associates before I landed where I am now. And I do have the blessing and the good fortune of working with my brother.

Kiera Dent (14:00.622)

Mm -hmm.

Jamin (14:13.039)

And with my son and, um, that does give me a lot of benefit as far as working with associates. I think that along the way I had an office manager that was so such an effective office manager. Her name was Megan and she changed my life in the way that she worked me out of the practice on the business side. She just took care of everything for like 10 years. And one day in 2019, in November, she came to me and said, I'm leaving. And I was.

I was not expecting it. And she said, I think that you've lost focus on your practices and you need to be involved in the day -to -day operations. And there's no good way for that to happen except for me to leave and for you to pick up the, pick up the reins. So she'd left and I started doing payroll myself. I started doing the bookkeeping and these are things that I enjoyed doing previously, but she just was so good at it. I literally didn't have to do any of any of the business side. She did the hiring, firing everything.

So in the last four or five years with Hergon, it took us a minute to find the next team, management team to put in place. And I think that's the biggest thing. Like Megan was great and she was also very right in that she did everything. So along the way, staying involved and finding a team to work with that allows you to be involved at the right level, I guess I should say. And so the office managers that I work with now are both fantastic. And...

They prompt me and they hold me accountable, but at the same time, they let me, they don't let me, I still am involved in the business side of the practice and the things that I don't love doing, we've aligned in such a way or we've come into each other's lives in such a way that we compliment each other. And so I'm not a big employee review person. I know it's important. My poor staff, they have had so many empty promises over the years. I apologize for that.

But you know, that's something that we're working towards being better with them, with a management team that is more focused on that. And I'm still involved when I can be, but they're not waiting for me to take the reins there. So to get there quicker, to answer your question, like how could I have streamlined that more, um, going back 10 years more efficiently, I think just getting that team in place and then standing on their shoulders to see further down the road. Right. And so identifying in that team, the things that you don't like to do.

Jamin (16:36.591)

And finding people who like to do it. And, and so that was a big part of it. And we're still working on little bits. And I don't, I appreciate your very kind introduction. Like I still have stress in my life, like daily, but it's a different kind of stress. And I was thinking about that recently. And I think without some, like, I believe that some stress is healthy. It keeps us, it keeps moving us forward and keeps pushing us. When I didn't have stress was when Megan was running the offices for me.

Kiera Dent (16:58.094)

Mm -hmm.

Jamin (17:05.391)

And it was an easy life. It really was. And we were growing. She did a great job, but I'm much happier now being involved in actually having an awareness of what's going on in the practices than not. So.

Kiera Dent (17:19.951)

Yeah, that's an interesting path. And it's funny, when I podcast, I oftentimes think of like titles and I'm like, gosh, this I think would be an amazing way of like maximizing healthy stress because I think we're so stress adverse and to see that that stress can actually propel us in ways that we didn't. And as I'm listening to it, not knowing your full story until today, so thank you for sharing that, but is...

Jamin (17:33.231)

Yeah. Yes.

Kiera Dent (17:45.294)

You I think are more fulfilled and happier now because you're doing the things that light your soul on fire and you're more involved versus like sometimes when you have like the great Megan's that's who we want, right? We're like working hard to find this Megan to where we sit back because we know we need to delegate, we need to leverage, we need to get, but oftentimes we leverage the things that we actually are really good at that light our soul on fire. Watching you and how much you love the business and the profit first. And I think you and I can sit and geek about, uh,

Jamin (18:12.751)

Probably.

Kiera Dent (18:13.39)

funny things and business things like you and I love to talk about leverage and I love when we talk about book clubs like you were probably my best dentist on book clubs with me because you'll be like Kiera I was just listening to this book great book club like let's talk about buying back our time and what are you doing on this one and so it's really really fun because you I feel maybe that's also where the fulfillment piece is and Jaimie I thought it was you hit the fulfillment because you're working two and a half days what I think the fulfillment is is you're doing the pieces that you want.

in almost probably more of a balanced way and not balanced up equal but balanced up. I want to do clinical dentistry so I've got my clinical dentistry. I enjoy the numbers in the book and being a part of that. I enjoy growing the leadership team. I enjoy having hobbies and being with my family and being able to travel to where it's not dependent upon me but I'm still involved in the pieces I want. Is that a fair like almost equation that I think you've put yourself into?

Jamin (19:05.423)

I a hundred percent agree Kara and like a big turning point in that was meeting you at that mid -winter because it was just, just growing up and being a dentist for the last two decades, I always kind of felt like a lot of things came easy. A lot of things didn't, but I always remembered like Michael Jordan, like this great basketball player always talking about having, you know, he would sometimes mention his coaching team or his personal.

coach or whatever. And I was like, why does he need a coach? Like he's so great. And I am in no way saying that I'm any, any likeness of him in dentistry, but I always thought I would be better if I had somebody to coach me along as it went. And I just never found that. And I wasn't looking for a coach when I met you in the operations manual course, uh, you know, at that mid winter conference, but, um, since, since then, like the ways that you and your team have impacted my office.

Like I can't imagine not having you a part of us. And it's, we had a lot of changes last year, um, both like physically, literally in the office, but also staffing and streamlining and operations. And it's really helped us to get to where we are. And it's a, it's a journey, right? Like I, we are not at a destination yet. I think one of the, I don't mean to sound cheesy by saying this, but I really love seeing the team grow around me, especially in particularly the associates. And I don't even, we don't call each other associates or.

We're all doctors when we're at work. And, you know, I mentioned that I work with my brother and my son and we have two other associates. And for me to see them growing and accomplishing more and having satisfaction, like that also fills a bucket for me that really makes me happy. And my office manager, the one, one of the offices now, um, she hadn't been an office manager before, but she had all this experience and she just wanted to grow into this.

And so providing opportunities for others to find happiness and find their spot.

Jamin (21:03.759)

Like that's a big part of it as well, I feel like. So.

Kiera Dent (21:06.574)

Yeah. Well, huge thanks for joining Dental A Team because you've changed my life too. So and it has been fun because I watched you, Jamin, actually evolve more. And I know we were chatting at another time and you're like, I don't know why offices wait. Like I should have done these things sooner and I wish I would have done them sooner. And like the things I've seen you grow in are we do push you to be a bit more accountable and looking at your numbers and figuring out the financial path. And but it's.

Jamin (21:10.415)

All right, yeah. Yeah.

Kiera Dent (21:34.094)

And that's what I love is every office is different. Everyone brings different challenges and more fun. But as you said that I love one, you've got an amazing culture. You've got an amazing, I love that you don't call them associates. I hope every office just heard that. Call them doctors, put them on the same playing field with you. Something I'm curious and I'm sure a lot of people are is tell me about the financial status. I don't even know your actual dollars. You cutting down more, really empowering your associate doctors to do well, your doctors. So your other partner doctors within there with you.

How has that impacted you financially? Have you noticed a hit? Have you noticed a, or has it been like, yeah, maybe it was a dip, but like my life didn't change. I'm just curious, because everybody, I think that that's the fear of if I give up and I let people take all the new patients and let people do all the extract, it's a scarcity mindset. So I'm curious from someone who's actually done it, how did that actually play out financially for you?

Jamin (22:24.847)

That's a great question. It's still playing out. It's constantly evolving. My personal like income levels have dipped, but again, I'm fine with that for me. Wealth now isn't defined by dollars. It's time. It's like, I just want time. So yes, it was affected, but it's hard to quantify it because at the same time as we were bringing in another associate and we, we doubled the size of one of our offices last year, we went from six treatment rooms to 12.

The other office we went from five to eight. So we had a lot of changes and that added expenses that were just kind of normalizing now. So it's kind of hard to say where it's going to shake out. We're always working on profitability. It seems like the first number of years in practice, I was looking at production. It was like production, production, production. Like, oh, our production's climbing. We are more successful this year than last year. And of course, collection percentages are important to look at that as well. But.

And now for me, it's completely shifted to profitability. It doesn't make any sense to double the size of our practice if our profitability isn't going to show a linear increase as well. And it hasn't been that yet, but we're growing and everything's trending in the right direction for that to happen. So initially, yes, it's been a little bit more financially, not yet my income dipped, but I think going forward and where we're tracking towards and.

of getting the teams figured out it's we're on a great trajectory. Also last year, the last couple of years have been really weird with HR, like trying to find the right people to hire. And we didn't, we went for like a year with needs. And then last year we, we were able to hire and we probably got too big. And so we're kind of settling into that sweet spot and our percentages were a little off. And I think we're starting to normalize there as well. And you know, I don't have an MBA. I really wish I did. So I could predict and plan those things better.

Kiera Dent (24:00.078)

orderly.

Jamin (24:20.591)

But as we see our economy and maybe our industry normalizing a little bit, even though it's different, it's kind of slowed down as far as the hiring difficulties and just some of the unknowns that we've been working through for the last couple of years, that we can now manage again and not be quite as reactive managers, but be more proactive.

Kiera Dent (24:36.718)

Yeah.

Kiera Dent (24:40.974)

Mm -hmm.

I'm glad you said that because two things came to mind. One was I just attended, this is like a little, like, let me throw out like one of my cool things that I do. I just attended a conference with Tony Robbins and I joined one of his groups to where we could actually go to his house. And it's something I wanted to do for years. And so I was just at his house. And I remember he said something when you talked about how for you now time is more valuable than wealth. And I've really been thinking about this. And Tony said something he said, oftentimes,

that pendulum switches when people feel like there maybe are more years behind them than ahead of them. And I've thought about this a lot because right now you and I are in different places in our lives, Jamin. And I wondered how can us before that pendulum shifts, realize that truly time is so much more valuable than wealth and wealth is feeding our ego. And then secondly, we talked about profit.

And it's crazy because there was someone at the conference who stood up and they were talking and there's, it's only 40 of us that are there with Tony. And so this guy stood up and he said, yeah, Tony, when I met you two years ago, I was at 2 million and two years later, I'm at 29 million. And I was blown away because, you know, I've had similar like lofty goals and how are we going to serve this many people? So I talked to him, um, cause we were in a group and here I am thinking I'm like small potatoes compared to this guy. And we talked.

And my business is not half of his size, not even close. It's like a 10th of his size. And yet my profitability margins, I'm making more than he is as a smaller business than he is at this. And I thought about the headaches. And so when you said that, I'm so glad that you've shifted to profitability. Like I was giving, I wish on the screen, I could have given you like all the gold stars and I'm sure that they'll edit this to give you the gold stars. But the cool thing is,

Jamin (26:14.799)

Yeah.

Jamin (26:25.583)

Yeah.

Kiera Dent (26:30.478)

Profit is what actually matters. It's not the top number, just like time is the top number, not wealth. And I think if we can get those two things aligned in life, that's where I think freaking fulfillment and freedom actually lies. And I think we lie to ourself thinking that the dollar's amount will give us the time and that the production number will give us the profit. But in reality, it's the time and the profit that we're truly seeking.

Jamin (26:41.999)

Thank you.

Jamin (26:53.967)

Yeah, I agree. I agree. That's pretty great. I hope I'm not on the downside of my life, though.

Kiera Dent (26:59.182)

I hope you're not either. I hope there's, well, here's the cool thing too. Tony, this was another thing that he talked about. He said, Kiera, well, he didn't say Kiera. I assume he's always talking to me. So in my mind, it's a Kiera conversation. But he talked about how like right now there's so many cool advancements coming in. He said, right now we're on the cutting edge to where if we can keep ourselves healthy, again, going to time and prioritizing our true wealth of health and time.

Jamin (27:09.327)

or he is always talking to you.

Kiera Dent (27:26.766)

He's like, I believe that if we're able to keep ourselves healthy, there's so many changes happening within healthcare, within all the research coming through, all the different things they're doing. He's like, I feel that we're actually going to be able to extend our lives for many more years beyond what we've been able to do. And I do believe it. Like there's so many crazy cool things coming. He's like, our biggest thing is how can we maximize our health to give us those longer years? Because there's so many things that are going to shift and change. So I'm not saying that your pendulum has shifted to where there's more years before or ahead of you.

It just, to me, I thought, how can we get that pendulum shift to realize without having the age and the time and the decades, we start to appreciate it today as opposed to later. And that's why I wanted you on because I think your perspective and wisdom really can help a lot of us.

Jamin (28:12.783)

I appreciate that. I think it just depends on what you're chasing too. Until you realize what it's really gonna take to make you happy, you may never get to that point no matter how old you get. And so understanding at a certain, understanding at an earlier age what you need to feel happy would definitely put you in that position to experience that at a younger age. I like having time. I don't know if that was always my goal from day one.

I've just realized as I've kind of went along, I stumbled into it and it's like, Oh, I did plan for it, but now that I do have a little bit more discretionary time, it's definitely a good place to be.

Kiera Dent (28:52.27)

It's crazy. Jaimie, you give me so much perspective. And that's why I went on the podcast today because I just feel people need your perspective. They need your wisdom. They need like I feel more Jamans in this world. I guarantee you do better dentistry. I guarantee you are a happier team member. I guarantee you're a better leader, a better father, a better spouse, not to say that you're perfect. But it's interesting to me because I think when you get that shift, the shift of priorities, the shift of perspective, the shift of

Jamin (28:57.679)

Thank you.

Jamin (29:04.239)

You're so kind.

Kiera Dent (29:20.462)

what you're chasing. And like you said, like using the team and empowering the team and being able to look further down the line because of it. And I thought how many hours, because you've been given discretionary time to work on the business, I guarantee you that's why your business is growing and trending in the right direction. And we oftentimes think we have to be doing the tasks of clinical dentistry to grow our businesses when the reality is sometimes it's, and it's not equal. It's like one hour of business time might equate to like 10 hours of clinical time.

Both are going to get you the same outcome, but one's less time than the other. And where are you going to really maximize? So, Jaimie, any last thoughts as we wrap up today? I loved this podcast. I always enjoy podcasting with you. I love hanging out with you because you just make me want more time, more freedom, and to really be fulfilled in life, which I think is something I'm chasing is fulfillment. And so learning from people that from my viewpoint have a lot of fulfillment in their life is what I seek.

Jamin (29:57.103)

No, thank you. Likewise.

Jamin (30:12.495)

Oh, you're very kind. I appreciate you inviting me to come on here with you. I always love hanging out with you and just chatting about these kinds of things. And really, truly, and not shamelessly plugging, but you guys have made such a big impact for me personally, between providing materials to help me grow and taking my hand and pulling me in the right direction to holding my team more accountable in the right areas and everything. Our coach is Tiffany. She's...

I texted her yesterday with a stupid question and I was like, do you have a second? She's like, I always have a second. It's just nice to have somebody to like lean on when you need something. So thank you very much. Appreciate it.

Kiera Dent (30:48.43)

Yeah. Amazing. Well, thank you. I appreciate it. I love you being a part of our group because honestly, I believe the power of the group and the power of all of us is the people that are a part of it. And I'm very like, I think we have a really awesome group of doctors and great people like you. And I'm so glad you mentioned that about TIF because that is our culture. Like we've always have time. We're here for you. We want to support you. We want to have that right hand with you at all times. So, Jaimie, thank you for being on the podcast today. Of course. And for all of you, if you're interested, you want to be...

Jamin (30:53.039)

Thank you.

Jamin (31:12.559)

Thank you, Tara. I appreciate you.

Kiera Dent (31:17.806)

Like Jaimie said, like don't wait guys, reach out. Hello at thedentaleateam .com. I would love to help and serve you. And as always, thanks for listening. I'll catch you next time on the Dental A Team Podcast.

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Kiera is joined by Dr. Jamin Houser of Castle Valley Dental in Colorado to talk about reaching that dream life! Dr. Houser has achieved a minimal work week while still being able to engage with all the aspects he loves about dentistry. He shares with Kiera what it took to get him to his idyllic day-to-day, how it’s benefited his team members, and why he never wants to retire.

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Transcript:

Kiera Dent (00:00.878)

Hello, Dental A Team listeners. This is Kiera and today I am beyond giddy. I have one of the most incredible people on the podcast with me. We have a really fun story. We met a few years ago. I was speaking at a conference. He came up to me. We ended up buying way too much lotion because we both are emotional like buyers and we felt bad and we bought all this lotion. And now here we are two years later. He works with us in Dental A Team. He's a client and he is just one of the most incredible people I have ever met from.

Jamin (00:20.175)

Sure.

Kiera Dent (00:30.222)

personal life, to how he leads and guides his team, to leadership. I think you guys are in for a massive treat. Jamin Hauser, welcome to the podcast. How are you?

Jamin (00:38.287)

I'm doing great, Kiera. Thank you for that kind introduction. The lotion story though, that guy was a great salesman. Like it just happened. I don't even know. I walked away like a hundred dollars pour and I had like six tubs of lotion. So good for him. Yeah. That's so hot. It is.

Kiera Dent (00:50.606)

This is all I still have it. I mean, it's great lotion. I agree. He was so good. It gives you with a hand massage. Then it's great. And you're like, yep, I want this. And then like, they give you all these deals for buying like huge cases of lotion. So, but to give you guys a little backstory, I was speaking at Rocky Mountain Dental Conference. That was a wild, surreal moment for me. Jamin, I don't know if you actually knew this, but my first practice that I owned was in Colorado.

Jamin (01:05.263)

Yeah.

Kiera Dent (01:18.254)

And I had actually attended Rocky Mountain Dental Conference when I was an office manager. So I sat in the audience and then I actually attended all these courses. And so it was actually a full circle moment for me. I was beyond scared because I'm like, Holy cow. Like what have people that I used to work with are in the audience? Like I, I, it took me about six months to be, I was so happy. I got scouted for that conference. Um, we had an amazing experience. And I remember you sat in my operations manual. Of course I spoke three.

I had three courses there two years ago. And I remember when you were in the audience, I'm like, this guy and I are going to be friends. Like he's just a good time. He's sitting there and I'm like, why is a doctorate in operations manual course? Like that's usually pulling in office managers and lo and behold, here we are working together. You have seen insane growth in dental a team, which has been so fun, but you've also blessed my life a lot, which is why I wanted you to be on the podcast. Cause I think your story is incredible.

Jamin (02:08.879)

Well, you've also blessed my life and the life of my teens and my practices. So thank you very much for that.

Kiera Dent (02:17.07)

Of course. Yeah. So with that, I wanted to talk because Jamin, like I said, Jamin worked with the Dental A Team for two years. Tiffany's been out to his practice. Jaimond is one of our ambassadors within our mastermind group of our doctors. We've done an in -person event. He came to a LumaDent with us last year. But something I've noticed about Jaimond, and so you guys, selfishly, I brought him on the podcast for myself today too, is I feel like Jamin has the wisdom of where I want to be in my life.

And so how can we get there? And I feel like so many dentists want to be living the life you're living, Jamin, and, but they don't know how to get there. And you've got your amazing family and you and your wife have such a great relationship. And I mean, I texted you the other day to get on a call and like, Kiera, I'm off going motorcycle riding. Like I'll be back in a few hours. And I'm like, it's a Wednesday Jamin . You're like, I know I'm off for the week. How do you do that and run such successfully high numbers?

Jamin (02:44.751)

boy.

Jamin (03:07.823)

on me.

Kiera Dent (03:10.766)

but also, so you have this very profitable, you've got two locations and yet you were working so many hours and now you've got it down and I feel like you have gone from that five day a week grind per se, but I don't think you even had that to living your ideal life and schedule and still having this profitable practice at serving patients and serving teams. So that's really what I wanna dive into. I'm gonna let you riff to wherever you wanna go and let's kind of talk about how you've been able to do that.

Jamin (03:30.479)

Sure.

Okay. Yeah. I think the biggest thing to understand at the outset is everything comes at a cost. And I knew that this is where I wanted to be and having that kind of destination in mind, I was willing to sacrifice some of the perks of working longer and harder, namely financial perks, but I was willing to sacrifice that so that I could have more time to pursue motorcycle riding and spending time with my wife and traveling and doing those kinds of things. But there was a time.

that I was, I didn't have any associates and I had both practices and I was working very long hours. This was maybe 10 or 12 years ago. And so I've been there. Like I know how much work it takes to make a practice work successfully and to bring everything together with the team. And it's, it's a place where I think you have to be to get to the other side, if that makes sense. So I just kind of always knew that for me, I never really want to retire.

I think that I could do dentistry almost indefinitely if I manage my time right and manage the clinical exposure and the wear and tear on your body. It does, it's exhausting maintaining that level of focus with patients, not just with hand skills, but conversationally and being in the moment. It takes a lot out of you. And so I knew that I couldn't do that indefinitely. And so I kind of was starting to position myself.

maybe 10 years ago, at least mentally, like where I wanted to be now. So.

Kiera Dent (05:05.55)

Yeah. Okay, so how did you get that? So you're working two practices and I should have had you like introduce yourself. You're this incredible dentist, you run these great practices, you live in Colorado. So 10 years ago, and then what did you start to do? And what if you could go back in time, even 10 years ago, maybe even like things you would have changed. But like, let's walk people through okay, 10 years ago, you're working in both practices, you don't have an associate. Now 10 years later, if you want to just like paint a picture of what your life is you work.

Jamin (05:10.766)

I'm out.

Absolutely. Yeah.

Jamin (05:26.767)

Yeah. Yeah. No.

Kiera Dent (05:33.102)

Just tell them your schedule so they can see this gap, and then we're gonna show them how they get through the gap.

Jamin (05:37.711)

Sure. Okay. So now I work three to four days a week, but a work day to me looks like a five to six hour shift. And I have, my staff has been so kind. They're like, when do you want to work, Jayman? And I said, I'd rather work in the mornings than I can have the afternoons free in Colorado, the afternoons. All the mornings are great too. Colorado is just wonderful. But now, now I work Monday, Tuesday, Wednesday mornings. I'm usually done with clinical.

commitments by noon or one, and then essentially every other Thursday I work half a day, and that's about it. I work with four other doctors and I really want them to be successful. So I don't have a problem shifting new patients, emergency patients, patients that don't really mind seeing a different doctor into their schedules. Not so much so that I don't have to work, because I'm definitely willing to work, but just to help them build their clientele.

My associates are wonderful and amazing. And I know that when patients have a chance to meet them, they're probably going to forget about me pretty quickly. And, and, and that's not like something I want, but it is something I want because I don't want them to feel like they have to see me every time they come into the office. And of course I do have patients that I'll see as long as I'm, you know, putting gloves on and that's great. That's a compliment as well, but, um, kind of pushing the other patients and especially new patients, emergencies to the associates so that they can.

build up more rapidly and stay busy while they're at work is kind of how I look at my day now. And so sometimes I do get off a little early, but mind you also, these are the clinical hours. I do spend quite a bit of time on the business side of dentistry, which I really enjoy. I've kind of reinvented our financial tracking and budgeting and everything over the last six months, kind of aligning with dental a team. You guys have really been a big help with that. So.

So thank you for that, but it makes everything more manageable and just, I know what's coming in and what's going out and what we need to do to maintain that.

Kiera Dent (07:39.246)

Yeah. So, Jaimyn, well, thank you. That's a huge compliment. And I remember we were texting in January. You were getting me all pumped up for an event. And I remember you telling me you were just coming back off of vacations. And like, your production numbers have exponentially grown working together. But like, what I look at is so many people get so like fixated on the numbers. And I remember in part of the text you said,

Jamin (07:43.247)

Yes.

Kiera Dent (08:03.79)

I don't do this solely for the numbers, but it does look fun like when our numbers go up, which I agree. And I love that you just have this perspective of life and numbers and they both just shake out. Cause I feel like so many times people are just reaching and trying to get to these spots. So 10 years ago, you're working in both practices to today. You barely are working like two and a half days a week, realistically, like it's still, um, and you love it and you're doing it because you want to, and you love it and you don't want to retire. How did you decide, Jamin, that you wanted to keep working?

Jamin (08:22.799)

It's a lot, it's still a lot.

Kiera Dent (08:33.742)

for a long time versus selling out to a DSO or just like at that point being so burnt out. Cause I mean, you've got very successful practices, a DSO, but like, cause I think sometimes, I mean, Ryan Isaac and I were just talking the other day of like, the pieces, how do we sustain and survive until we're like 80, 90 to keep ourselves like mentally and clinically sharp. So we're not like decaying our minds. And I've thought about this so much. How did you decide you did not want to retire and like give up the gloves?

What, what made you decide that? Cause I think for so many dentists, when they're at that kind of like push, it's like, it's an all or nothing. They want to like sell the practices and go to doing nothing. And I think you figured out kind of the middle ground that gives you the life you want, gives you the fulfillment of still doing dentistry and you didn't have to give it all away. So how did you come to that decision?

Jamin (09:19.407)

Because I love dentistry. Like it's not something I really want to walk away from. And I don't mean to sound any kind of way, but like really genuinely you can help people and not every person and the cosmos sends crazy people into our lives that you wish weren't a part of your practice. I get that. But there are those, there's a certain set of people who are truly grateful that you're able to help them and, and you just have an emotional connection with them as much as anything that you provide clinically. And it's really rewarding. And.

Maybe for me that helps to fill a need that I have in my life. Not necessarily just to being able to contribute to somebody feeling better or looking better or yeah, all of those things. So for that reason, I didn't want to come up with a plan or chase a goal that was going to close the clinical door for me. I had looked at possibly partnering with a DSO maybe right before COVID, I think.

Kiera Dent (10:02.67)

Mm -hmm.

Jamin (10:18.447)

And, uh, I went down that path quite a ways and I learned a lot about practice valuations and EBITDA. And it really, at the time felt like this isn't what I want, but in hindsight now, it was a real big blessing learning so much from that process and being able to position these practices so that they aren't successful for me, but that we're able to have success for our whole team indefinitely, really, as long as we keep the right people in the right places. So.

Kiera Dent (10:40.942)

Mm -hmm.

Kiera Dent (10:45.998)

Yeah. Which I think is such a beautiful piece. And I do, um, I'm super excited. We're having a, some DSO people come to our doctor mastermind and we'll podcast with them too. I love our doctor mastermind cause I try to bring in like really fun people and just like, you just spoke there and whatnot. But I think Jamon, something I just really love about your perspective is you go, you educate yourself and then you make the best decision for you long -term. I think something I've learned from you is you don't just make a short -term decision today. You think of like,

Jamin (10:58.415)

Yes.

Kiera Dent (11:13.71)

When I'm ex, what do I want my life to look like? And then you almost build backwards, which I think has been really magical to, yes, I know we coach you, but to also learn from you. I mean, I could choose you on who I hang out with. I like hanging out with people who make me better.

Jamin (11:24.175)

It's so kind.

Jamin (11:28.751)

Yeah, I have the same philosophy, Kara. So that's a compliment to you. Um, and I agree. Like if you don't know where you're going, I was a little disciple of Dr. Bruce Baird for awhile. And one of the things that he said that always stuck in my mind was like, if you don't know where you're going, you're like driving around in your car with, um, tinfoil on the windows, like you're going to get somewhere, but it might not be really where you want to go. So to take that tinfoil off and have a direction and a purpose.

Kiera Dent (11:32.75)

Thank you.

Jamin (11:55.791)

Even if it's 10 years down the road or whatnot. And by the way, I'm not a huge goal driven person. I'm kind of more fast and loose maybe if that's appropriate, but like let's get there and we're going to have fun getting there. So.

Kiera Dent (12:09.422)

Yeah, which I think aligns with who you are as a person. And I think that I actually love that you said that because I'm so goal oriented, but I'm noticing that sometimes we are striving for a goal. And I started picking up like, we're thinking we're going to fill a feeling when we get to that goal. And if I can figure out what that feeling is and provide it right now, the goal is kind of irrelevant. And I've hit so many goals and I'm like, well, what the heck? Like, it's not even that fun. And I've just worried like done all this time, the fact that you have fun along the way. So,

All right, walk me through what were some of the pivotal pieces that you started to do to get from where you were 10 years ago to where you are today that could maybe accelerate the path for other people listening if they want to get to your lifestyle. Cause Jamin, I'm really talking about myself here. I would love to be working basically two and a half days a week. I think I feel guilty leaving my practice or my business. And I feel like, Oh, everyone else is going to have to work. I think you did something beautifully. You want your associates to really succeed. Um, but kind of walk us through like,

What would you do to accelerate that path for somebody wanting to get to where you are for the fulfillment reasons you've got?

Jamin (13:14.415)

So for me, for my whole career, I've always been hesitant a little bit to take that next step. So my first practice, which is one of these two practices that I'm privileged to work with now, well, they're both scratch starts, but the first one was right after I graduated from dental school. And it was me and a front office lady, because I've never been billing like front office whiz. And I did my own assisting in hygiene. And then there came a point where I hired an assistant. And I waited like a year to hire a hygienist, my poor patients.

I apologize to them, but it would just seem like such a big step. But as soon as I did, like we, we, we were propelled to that next level. And as I look back over the last 20 years, so I graduated in 2001, University of Colorado, and I've just been here ever since same hometown. So, so to answer your question, I think I've been kind of reluctant to take that next step. I did have a few associates before I landed where I am now. And I do have the blessing and the good fortune of working with my brother.

Kiera Dent (14:00.622)

Mm -hmm.

Jamin (14:13.039)

And with my son and, um, that does give me a lot of benefit as far as working with associates. I think that along the way I had an office manager that was so such an effective office manager. Her name was Megan and she changed my life in the way that she worked me out of the practice on the business side. She just took care of everything for like 10 years. And one day in 2019, in November, she came to me and said, I'm leaving. And I was.

I was not expecting it. And she said, I think that you've lost focus on your practices and you need to be involved in the day -to -day operations. And there's no good way for that to happen except for me to leave and for you to pick up the, pick up the reins. So she'd left and I started doing payroll myself. I started doing the bookkeeping and these are things that I enjoyed doing previously, but she just was so good at it. I literally didn't have to do any of any of the business side. She did the hiring, firing everything.

So in the last four or five years with Hergon, it took us a minute to find the next team, management team to put in place. And I think that's the biggest thing. Like Megan was great and she was also very right in that she did everything. So along the way, staying involved and finding a team to work with that allows you to be involved at the right level, I guess I should say. And so the office managers that I work with now are both fantastic. And...

They prompt me and they hold me accountable, but at the same time, they let me, they don't let me, I still am involved in the business side of the practice and the things that I don't love doing, we've aligned in such a way or we've come into each other's lives in such a way that we compliment each other. And so I'm not a big employee review person. I know it's important. My poor staff, they have had so many empty promises over the years. I apologize for that.

But you know, that's something that we're working towards being better with them, with a management team that is more focused on that. And I'm still involved when I can be, but they're not waiting for me to take the reins there. So to get there quicker, to answer your question, like how could I have streamlined that more, um, going back 10 years more efficiently, I think just getting that team in place and then standing on their shoulders to see further down the road. Right. And so identifying in that team, the things that you don't like to do.

Jamin (16:36.591)

And finding people who like to do it. And, and so that was a big part of it. And we're still working on little bits. And I don't, I appreciate your very kind introduction. Like I still have stress in my life, like daily, but it's a different kind of stress. And I was thinking about that recently. And I think without some, like, I believe that some stress is healthy. It keeps us, it keeps moving us forward and keeps pushing us. When I didn't have stress was when Megan was running the offices for me.

Kiera Dent (16:58.094)

Mm -hmm.

Jamin (17:05.391)

And it was an easy life. It really was. And we were growing. She did a great job, but I'm much happier now being involved in actually having an awareness of what's going on in the practices than not. So.

Kiera Dent (17:19.951)

Yeah, that's an interesting path. And it's funny, when I podcast, I oftentimes think of like titles and I'm like, gosh, this I think would be an amazing way of like maximizing healthy stress because I think we're so stress adverse and to see that that stress can actually propel us in ways that we didn't. And as I'm listening to it, not knowing your full story until today, so thank you for sharing that, but is...

Jamin (17:33.231)

Yeah. Yes.

Kiera Dent (17:45.294)

You I think are more fulfilled and happier now because you're doing the things that light your soul on fire and you're more involved versus like sometimes when you have like the great Megan's that's who we want, right? We're like working hard to find this Megan to where we sit back because we know we need to delegate, we need to leverage, we need to get, but oftentimes we leverage the things that we actually are really good at that light our soul on fire. Watching you and how much you love the business and the profit first. And I think you and I can sit and geek about, uh,

Jamin (18:12.751)

Probably.

Kiera Dent (18:13.39)

funny things and business things like you and I love to talk about leverage and I love when we talk about book clubs like you were probably my best dentist on book clubs with me because you'll be like Kiera I was just listening to this book great book club like let's talk about buying back our time and what are you doing on this one and so it's really really fun because you I feel maybe that's also where the fulfillment piece is and Jaimie I thought it was you hit the fulfillment because you're working two and a half days what I think the fulfillment is is you're doing the pieces that you want.

in almost probably more of a balanced way and not balanced up equal but balanced up. I want to do clinical dentistry so I've got my clinical dentistry. I enjoy the numbers in the book and being a part of that. I enjoy growing the leadership team. I enjoy having hobbies and being with my family and being able to travel to where it's not dependent upon me but I'm still involved in the pieces I want. Is that a fair like almost equation that I think you've put yourself into?

Jamin (19:05.423)

I a hundred percent agree Kara and like a big turning point in that was meeting you at that mid -winter because it was just, just growing up and being a dentist for the last two decades, I always kind of felt like a lot of things came easy. A lot of things didn't, but I always remembered like Michael Jordan, like this great basketball player always talking about having, you know, he would sometimes mention his coaching team or his personal.

coach or whatever. And I was like, why does he need a coach? Like he's so great. And I am in no way saying that I'm any, any likeness of him in dentistry, but I always thought I would be better if I had somebody to coach me along as it went. And I just never found that. And I wasn't looking for a coach when I met you in the operations manual course, uh, you know, at that mid winter conference, but, um, since, since then, like the ways that you and your team have impacted my office.

Like I can't imagine not having you a part of us. And it's, we had a lot of changes last year, um, both like physically, literally in the office, but also staffing and streamlining and operations. And it's really helped us to get to where we are. And it's a, it's a journey, right? Like I, we are not at a destination yet. I think one of the, I don't mean to sound cheesy by saying this, but I really love seeing the team grow around me, especially in particularly the associates. And I don't even, we don't call each other associates or.

We're all doctors when we're at work. And, you know, I mentioned that I work with my brother and my son and we have two other associates. And for me to see them growing and accomplishing more and having satisfaction, like that also fills a bucket for me that really makes me happy. And my office manager, the one, one of the offices now, um, she hadn't been an office manager before, but she had all this experience and she just wanted to grow into this.

And so providing opportunities for others to find happiness and find their spot.

Jamin (21:03.759)

Like that's a big part of it as well, I feel like. So.

Kiera Dent (21:06.574)

Yeah. Well, huge thanks for joining Dental A Team because you've changed my life too. So and it has been fun because I watched you, Jamin, actually evolve more. And I know we were chatting at another time and you're like, I don't know why offices wait. Like I should have done these things sooner and I wish I would have done them sooner. And like the things I've seen you grow in are we do push you to be a bit more accountable and looking at your numbers and figuring out the financial path. And but it's.

Jamin (21:10.415)

All right, yeah. Yeah.

Kiera Dent (21:34.094)

And that's what I love is every office is different. Everyone brings different challenges and more fun. But as you said that I love one, you've got an amazing culture. You've got an amazing, I love that you don't call them associates. I hope every office just heard that. Call them doctors, put them on the same playing field with you. Something I'm curious and I'm sure a lot of people are is tell me about the financial status. I don't even know your actual dollars. You cutting down more, really empowering your associate doctors to do well, your doctors. So your other partner doctors within there with you.

How has that impacted you financially? Have you noticed a hit? Have you noticed a, or has it been like, yeah, maybe it was a dip, but like my life didn't change. I'm just curious, because everybody, I think that that's the fear of if I give up and I let people take all the new patients and let people do all the extract, it's a scarcity mindset. So I'm curious from someone who's actually done it, how did that actually play out financially for you?

Jamin (22:24.847)

That's a great question. It's still playing out. It's constantly evolving. My personal like income levels have dipped, but again, I'm fine with that for me. Wealth now isn't defined by dollars. It's time. It's like, I just want time. So yes, it was affected, but it's hard to quantify it because at the same time as we were bringing in another associate and we, we doubled the size of one of our offices last year, we went from six treatment rooms to 12.

The other office we went from five to eight. So we had a lot of changes and that added expenses that were just kind of normalizing now. So it's kind of hard to say where it's going to shake out. We're always working on profitability. It seems like the first number of years in practice, I was looking at production. It was like production, production, production. Like, oh, our production's climbing. We are more successful this year than last year. And of course, collection percentages are important to look at that as well. But.

And now for me, it's completely shifted to profitability. It doesn't make any sense to double the size of our practice if our profitability isn't going to show a linear increase as well. And it hasn't been that yet, but we're growing and everything's trending in the right direction for that to happen. So initially, yes, it's been a little bit more financially, not yet my income dipped, but I think going forward and where we're tracking towards and.

of getting the teams figured out it's we're on a great trajectory. Also last year, the last couple of years have been really weird with HR, like trying to find the right people to hire. And we didn't, we went for like a year with needs. And then last year we, we were able to hire and we probably got too big. And so we're kind of settling into that sweet spot and our percentages were a little off. And I think we're starting to normalize there as well. And you know, I don't have an MBA. I really wish I did. So I could predict and plan those things better.

Kiera Dent (24:00.078)

orderly.

Jamin (24:20.591)

But as we see our economy and maybe our industry normalizing a little bit, even though it's different, it's kind of slowed down as far as the hiring difficulties and just some of the unknowns that we've been working through for the last couple of years, that we can now manage again and not be quite as reactive managers, but be more proactive.

Kiera Dent (24:36.718)

Yeah.

Kiera Dent (24:40.974)

Mm -hmm.

I'm glad you said that because two things came to mind. One was I just attended, this is like a little, like, let me throw out like one of my cool things that I do. I just attended a conference with Tony Robbins and I joined one of his groups to where we could actually go to his house. And it's something I wanted to do for years. And so I was just at his house. And I remember he said something when you talked about how for you now time is more valuable than wealth. And I've really been thinking about this. And Tony said something he said, oftentimes,

that pendulum switches when people feel like there maybe are more years behind them than ahead of them. And I've thought about this a lot because right now you and I are in different places in our lives, Jamin. And I wondered how can us before that pendulum shifts, realize that truly time is so much more valuable than wealth and wealth is feeding our ego. And then secondly, we talked about profit.

And it's crazy because there was someone at the conference who stood up and they were talking and there's, it's only 40 of us that are there with Tony. And so this guy stood up and he said, yeah, Tony, when I met you two years ago, I was at 2 million and two years later, I'm at 29 million. And I was blown away because, you know, I've had similar like lofty goals and how are we going to serve this many people? So I talked to him, um, cause we were in a group and here I am thinking I'm like small potatoes compared to this guy. And we talked.

And my business is not half of his size, not even close. It's like a 10th of his size. And yet my profitability margins, I'm making more than he is as a smaller business than he is at this. And I thought about the headaches. And so when you said that, I'm so glad that you've shifted to profitability. Like I was giving, I wish on the screen, I could have given you like all the gold stars and I'm sure that they'll edit this to give you the gold stars. But the cool thing is,

Jamin (26:14.799)

Yeah.

Jamin (26:25.583)

Yeah.

Kiera Dent (26:30.478)

Profit is what actually matters. It's not the top number, just like time is the top number, not wealth. And I think if we can get those two things aligned in life, that's where I think freaking fulfillment and freedom actually lies. And I think we lie to ourself thinking that the dollar's amount will give us the time and that the production number will give us the profit. But in reality, it's the time and the profit that we're truly seeking.

Jamin (26:41.999)

Thank you.

Jamin (26:53.967)

Yeah, I agree. I agree. That's pretty great. I hope I'm not on the downside of my life, though.

Kiera Dent (26:59.182)

I hope you're not either. I hope there's, well, here's the cool thing too. Tony, this was another thing that he talked about. He said, Kiera, well, he didn't say Kiera. I assume he's always talking to me. So in my mind, it's a Kiera conversation. But he talked about how like right now there's so many cool advancements coming in. He said, right now we're on the cutting edge to where if we can keep ourselves healthy, again, going to time and prioritizing our true wealth of health and time.

Jamin (27:09.327)

or he is always talking to you.

Kiera Dent (27:26.766)

He's like, I believe that if we're able to keep ourselves healthy, there's so many changes happening within healthcare, within all the research coming through, all the different things they're doing. He's like, I feel that we're actually going to be able to extend our lives for many more years beyond what we've been able to do. And I do believe it. Like there's so many crazy cool things coming. He's like, our biggest thing is how can we maximize our health to give us those longer years? Because there's so many things that are going to shift and change. So I'm not saying that your pendulum has shifted to where there's more years before or ahead of you.

It just, to me, I thought, how can we get that pendulum shift to realize without having the age and the time and the decades, we start to appreciate it today as opposed to later. And that's why I wanted you on because I think your perspective and wisdom really can help a lot of us.

Jamin (28:12.783)

I appreciate that. I think it just depends on what you're chasing too. Until you realize what it's really gonna take to make you happy, you may never get to that point no matter how old you get. And so understanding at a certain, understanding at an earlier age what you need to feel happy would definitely put you in that position to experience that at a younger age. I like having time. I don't know if that was always my goal from day one.

I've just realized as I've kind of went along, I stumbled into it and it's like, Oh, I did plan for it, but now that I do have a little bit more discretionary time, it's definitely a good place to be.

Kiera Dent (28:52.27)

It's crazy. Jaimie, you give me so much perspective. And that's why I went on the podcast today because I just feel people need your perspective. They need your wisdom. They need like I feel more Jamans in this world. I guarantee you do better dentistry. I guarantee you are a happier team member. I guarantee you're a better leader, a better father, a better spouse, not to say that you're perfect. But it's interesting to me because I think when you get that shift, the shift of priorities, the shift of perspective, the shift of

Jamin (28:57.679)

Thank you.

Jamin (29:04.239)

You're so kind.

Kiera Dent (29:20.462)

what you're chasing. And like you said, like using the team and empowering the team and being able to look further down the line because of it. And I thought how many hours, because you've been given discretionary time to work on the business, I guarantee you that's why your business is growing and trending in the right direction. And we oftentimes think we have to be doing the tasks of clinical dentistry to grow our businesses when the reality is sometimes it's, and it's not equal. It's like one hour of business time might equate to like 10 hours of clinical time.

Both are going to get you the same outcome, but one's less time than the other. And where are you going to really maximize? So, Jaimie, any last thoughts as we wrap up today? I loved this podcast. I always enjoy podcasting with you. I love hanging out with you because you just make me want more time, more freedom, and to really be fulfilled in life, which I think is something I'm chasing is fulfillment. And so learning from people that from my viewpoint have a lot of fulfillment in their life is what I seek.

Jamin (29:57.103)

No, thank you. Likewise.

Jamin (30:12.495)

Oh, you're very kind. I appreciate you inviting me to come on here with you. I always love hanging out with you and just chatting about these kinds of things. And really, truly, and not shamelessly plugging, but you guys have made such a big impact for me personally, between providing materials to help me grow and taking my hand and pulling me in the right direction to holding my team more accountable in the right areas and everything. Our coach is Tiffany. She's...

I texted her yesterday with a stupid question and I was like, do you have a second? She's like, I always have a second. It's just nice to have somebody to like lean on when you need something. So thank you very much. Appreciate it.

Kiera Dent (30:48.43)

Yeah. Amazing. Well, thank you. I appreciate it. I love you being a part of our group because honestly, I believe the power of the group and the power of all of us is the people that are a part of it. And I'm very like, I think we have a really awesome group of doctors and great people like you. And I'm so glad you mentioned that about TIF because that is our culture. Like we've always have time. We're here for you. We want to support you. We want to have that right hand with you at all times. So, Jaimie, thank you for being on the podcast today. Of course. And for all of you, if you're interested, you want to be...

Jamin (30:53.039)

Thank you.

Jamin (31:12.559)

Thank you, Tara. I appreciate you.

Kiera Dent (31:17.806)

Like Jaimie said, like don't wait guys, reach out. Hello at thedentaleateam .com. I would love to help and serve you. And as always, thanks for listening. I'll catch you next time on the Dental A Team Podcast.

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