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Content provided by Author, speaker, dental business coach and practicing dentist, Dr. Mark Costes chats with the leader and Mark Costes. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Author, speaker, dental business coach and practicing dentist, Dr. Mark Costes chats with the leader and Mark Costes or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
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2006: Achieving Top-Notch Customer Service Pt. 1
Manage episode 423394540 series 2514811
Content provided by Author, speaker, dental business coach and practicing dentist, Dr. Mark Costes chats with the leader and Mark Costes. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Author, speaker, dental business coach and practicing dentist, Dr. Mark Costes chats with the leader and Mark Costes or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
On today’s episode, we have this two-part episode from the Dental Success Network's Lady Leaders series, titled “Achieving Top-Notch Customer Service,” Ashlee Hirschfeld and Summer Kassmel dive deep into the strategies for achieving top-notch customer service within dental practices, focusing on innovative hiring and training methods. Ashlee and Summer share their experiences in employing individuals without prior dental experience and leveraging unique advertisements and recruitment strategies to build a robust team.
The conversation emphasizes the crucial role of a universal trainer in creating a solid foundation of dental practice knowledge for all team members, regardless of their specific roles. This approach ensures consistency and quality in patient care, enhancing the overall patient experience.
Additionally, Summer and Ashlee address the particular challenges of onboarding scheduling coordinators without dental experience. They highlight the importance of comprehensive training plans and the necessity of setting clear expectations to achieve both efficiency and productivity. This episode is a must-listen for dental professionals seeking to elevate their customer service and team management strategies.
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2055 episodes
Share
Manage episode 423394540 series 2514811
Content provided by Author, speaker, dental business coach and practicing dentist, Dr. Mark Costes chats with the leader and Mark Costes. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Author, speaker, dental business coach and practicing dentist, Dr. Mark Costes chats with the leader and Mark Costes or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
On today’s episode, we have this two-part episode from the Dental Success Network's Lady Leaders series, titled “Achieving Top-Notch Customer Service,” Ashlee Hirschfeld and Summer Kassmel dive deep into the strategies for achieving top-notch customer service within dental practices, focusing on innovative hiring and training methods. Ashlee and Summer share their experiences in employing individuals without prior dental experience and leveraging unique advertisements and recruitment strategies to build a robust team.
The conversation emphasizes the crucial role of a universal trainer in creating a solid foundation of dental practice knowledge for all team members, regardless of their specific roles. This approach ensures consistency and quality in patient care, enhancing the overall patient experience.
Additionally, Summer and Ashlee address the particular challenges of onboarding scheduling coordinators without dental experience. They highlight the importance of comprehensive training plans and the necessity of setting clear expectations to achieve both efficiency and productivity. This episode is a must-listen for dental professionals seeking to elevate their customer service and team management strategies.
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2055 episodes
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Similar to The Dentalpreneur Podcast w/ Dr. Mark Costes
The Greatness Machine is on a Quest to Maximize the Human Experience! Join Award Winning CEO and Author, Darius Mirshahzadeh (pron. Mer-shaw-za-day), as he interviews some of the greatest minds in the world―turning their wisdom and experience into learnings and advice you can use in your life so that you can level up and create greatness. Join Darius as he goes deep with guests like: Moby, Seth Godin, Gabby Reece, Amanda Knox, UFC Ring Announcer Bruce Buffer, Former FBI Negotiator Chris Voss ...
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continue reading
Custom Manufacturing Industry podcast is an entrepreneurship and motivational podcast on all platforms, hosted by Aaron Clippinger. Being CEO of multiple companies including the signage industry and the software industry, Aaron has over 20 years of consulting and business management. His software has grown internationally and with over a billion dollars annually going through the software. Using his Accounting degree, Aaron will be talking about his organizational ways to get things done. Hi ...
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continue reading
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continue reading
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