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The Little Things
Manage episode 239817126 series 2519728
Content provided by Fifteen4. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Fifteen4 or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
This one’s about: The attitude adjusting powers of Woodford Reserve, the party scene in airport terminals, and moments of clarity in a P.F. Chang’s. What’s the ROI of a smile? How can anticipation and spontaneity take your brand from respected to preferred? Today, Steve and Emily discuss how the smallest moments can have the biggest impact.
Resources mentioned in this episode:
The Culture Blueprint by Robert Richman
Delivering Happiness: A Path to Profits, Passion, and Purpose by Tony Hsieh
How I Built This with Guy Raz | Zappos: Tony Hsieh
The Advantage: Why Organizational Health Trumps Everything Else in Business by Patrick Lencioni
Ideas to get you started on some little things:
Personalization
Anticipation
Familiarity
Empathy
Complimentary goods/services
Establishing trust
Hosted on Acast. See acast.com/privacy for more information.
22 episodes
Share
Manage episode 239817126 series 2519728
Content provided by Fifteen4. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Fifteen4 or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
This one’s about: The attitude adjusting powers of Woodford Reserve, the party scene in airport terminals, and moments of clarity in a P.F. Chang’s. What’s the ROI of a smile? How can anticipation and spontaneity take your brand from respected to preferred? Today, Steve and Emily discuss how the smallest moments can have the biggest impact.
Resources mentioned in this episode:
The Culture Blueprint by Robert Richman
Delivering Happiness: A Path to Profits, Passion, and Purpose by Tony Hsieh
How I Built This with Guy Raz | Zappos: Tony Hsieh
The Advantage: Why Organizational Health Trumps Everything Else in Business by Patrick Lencioni
Ideas to get you started on some little things:
Personalization
Anticipation
Familiarity
Empathy
Complimentary goods/services
Establishing trust
Hosted on Acast. See acast.com/privacy for more information.
22 episodes
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Similar to The Design of Experience
Inspiring Stories & Actionable Strategies for Building a Thriving Creative Practice
…
continue reading
Early in his career, the renaissance man, Premium Pete pioneered the podcasting industry as co-host of the iconic hip-hop program, The Combat Jack Show. In addition to producing podcasts for several major brands such as State Farm & HBO. Premium Pete created his own outlet with The Premium Pete Show. Having a respected voice and being an influential entrepreneur, it only made sense for the goodfella to provide a platform for his guests to tell their stories. Internets! The Premium Pete Show ...
…
continue reading
The traditional enterprise go-to-market motion is undergoing a transformational shift. B2B buyers are more sophisticated than ever, and operational efficiency is a key focus for every organization. One key function possesses a unique opportunity to shape the future of revenue generation: enablement. On this podcast, we’re bringing you the secrets, strategies, and tactics that successful enablement leaders are using to drive meaningful impact. The Enablement Edge is the go-to resource for sal ...
…
continue reading
BBC Radio 5 live’s award winning gaming podcast, discussing the world of video games and games culture.
…
continue reading
A podcast about web design and development.
…
continue reading
It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
…
continue reading
A podcast featuring panelists of engineers from Netflix, Twitch, & Atlassian talking over drinks about all things software engineering.
…
continue reading
A lovingly crafted podcast that reveals the stories behind the world's most recognizable and interesting sounds.
…
continue reading
This is the audio podcast version of Troy Hunt's weekly update video published here: https://www.troyhunt.com/tag/weekly-update/
…
continue reading
Bitcoin pioneer Charlie Shrem peels back the layers on the lives and backgrounds of the world's most impactful innovators. Centering around intimate narratives, Shrem uncovers a detailed, previously unspoken story of the genesis and evolution of bitcoin, cryptocurrency, artificial intelligence, and the web3 movements. Join Shrem as he journeys through the uncharted territories of tech revolutions, revealing the human side of the stories that shaped the digital world we live in today.
…
continue reading
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