EP6: Elevate Your Practice: Topic 3 - Building Effective Teams: Combining Knowledge and Personalities in Your Optometry Practice

The Focused View: Empowering Eye Care Professionals

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In this episode, Michael Nasser and Joanne Scott-Dostine, Opticare's Commercial Manager, delve into the most important and least understood aspect of running an optometry business: building effective teams. This episode of the Elevate Your Practice series is packed with tips and strategies that will help you harness your staff's unique strengths and create a team that stands out.

Throughout the conversation, Michael and Joanne discuss the importance of assessing and addressing knowledge gaps, onboarding effectively, and maintaining a positive workplace culture. Joanne also highlights the significance of balancing technical expertise with exceptional customer service to improve the patient journey.

Joanne Scott-Dostine is a successful coach and operations leader with 30 years of experience across all areas of retail and clinical businesses. She believes that her success lies in her ability to build great relationships, improve team culture, see patterns in numbers, and use strategic thinking to grow results. Joanne has an MBA from the Australian Institute of Business and a Master's in Corporate Finances, Managing Change, Project Management, and Strategic Human Resource Development.

Key Topics with Timestamps:

1:07 - Significance of teams in optical practice

2:37 - Key areas in categorizing team aspects

4:52 - Strategies for assessing knowledge gaps within the team

7:09 - Processes for addressing knowledge gaps

11:11 - Encourage staff to continue education

13:02 - Understanding the role of people in your practice

15:21 - Balancing technical practice and customer service

16:29 - Understanding team personalities

18:50 - Improving team culture

21:59 - Importance of planning in communication

22:43 - Managing personal relationship at work

25:25 - Leading and maintaining a positive team culture

27:28 - Identify and understand the kind of culture

Mentioned Resources:

Optical Dispensers Australia (ODA)

Gallup

Learn more about Fish! Philosophy

Connect with Joanne Scott-Dostine:

LinkedIn: https://www.linkedin.com/in/joanne-scott-dostine-144297152/

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Website: https://www.thefocusedview.com.au/

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Chapters

1. EP6: Elevate Your Practice: Topic 3 - Building Effective Teams: Combining Knowledge and Personalities in Your Optometry Practice (00:00:00)

2. Significance of teams in optical practice (00:03:37)

3. Key areas in categorizing team aspects (00:05:07)

4. Strategies for assessing knowledge gaps within the team (00:07:22)

5. Processes for addressing knowledge gaps (00:09:39)

6. Encourage staff to continue education (00:13:41)

7. Understanding the role of people in your practice (00:15:32)

8. Balancing technical practice and customer service (00:17:51)

9. Understanding team personalities (00:18:59)

10. Improving team culture (00:21:20)

11. Importance of planning in communication (00:24:29)

12. Managing personal relationship at work (00:25:13)

13. Leading and maintaining a positive team culture (00:27:55)

14. Identify and understand the kind of culture (00:29:58)