The Founder's Log - January 2022

The Founder's Log Podcast by Kimbley IT

Hello, and welcome to our first look back on the previous month for 2023.
During January, we picked up several positive-looking leads, which we closed. Resulting in two accountancy firms partnering with Kimbley IT. Bring the number of accountancy firms who partner with Kimbley IT up to nine. Both of these firms were already using Google Workspace. One self-managed and needed to hand over the management of the IT to free up time, and the other wanted to move from their current support partner to Kimbley IT.
During the month, we decided to stop partnering with a legacy client. This client, a local Shooting Ground, had for many years had a barter agreement with us, where we'd look after their IT in return for free Clay Pigeon Shooting.
However, recently it had become clear this deal was no longer fair in that the needs were much more significant than our ability to shoot. So last year, we offered them a corrected agreement with everything outlined and a discounted monthly fee of £350 to get the same support that other businesses get. They turned this down.
At the start of January, they had locked themselves out of their systems and begged us to help them out, which we did and reoffered them the same deal - which again they turned down.
We decided we could no longer support them as it was very unfair that they were dragging us away from our committed clients, so we informed them that we would no longer partner with them on a barter or ad-hoc basis. We have yet to receive a reply. They are welcome to continue with us on a fair and contracted basis.