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Designing Trustworthy Voice Assistants

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Manage episode 286184031 series 2790547
Content provided by Shyamala Prayaga. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Shyamala Prayaga or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

The Future is Spoken presents Elaine Lee as this week's guest.

Elaine Lee is a designer specializing in artificial intelligence and machine learning, with a focus on ethical AI. She's currently a Principal Product Designer at Twilio on the AI team, and previously led the design of eBay's AI-powered shopping assistant on Facebook Messenger and Google Assistant.

Starting with their own experiences, they end up discussing the building a trustworthy voice assistant

Tune in Now!

Conversation Highlights:

  • [00:01:32]: Elaine’s journey from Psychology to Product Design
  • [00:02:37]: Elaine’s experience building conversational bots with EBay
  • [00:05:20]: Twilio AutoPilot Platform
    • Autopilot is a developer centric tool to create conversational AI bots for various text and voice based platforms,
  • [00:08:17] Tips for building Natural Language System
  • [00:10:56] Differences designing for chatbot vs Voicebots
  • [00:18:19] Best practices for building trust with voice assistants and conversational AI bots
  • [00:23:52] Disambiguations strategies to build trust
  • [00:32:22] Expectations setting for building trust
  • [00:41:54] Elaine’s advice for aspiring conversation and VUI designers

Learn more about Elaine at

LinkedIn

If you enjoyed this episode of The Future is Spoken Podcast, then make sure to subscribe to our podcast.

Follow Shyamala Prayaga at @sprayaga

This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit shyamalaprayaga.substack.com

  continue reading

39 episodes

Artwork
iconShare
 
Manage episode 286184031 series 2790547
Content provided by Shyamala Prayaga. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Shyamala Prayaga or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

The Future is Spoken presents Elaine Lee as this week's guest.

Elaine Lee is a designer specializing in artificial intelligence and machine learning, with a focus on ethical AI. She's currently a Principal Product Designer at Twilio on the AI team, and previously led the design of eBay's AI-powered shopping assistant on Facebook Messenger and Google Assistant.

Starting with their own experiences, they end up discussing the building a trustworthy voice assistant

Tune in Now!

Conversation Highlights:

  • [00:01:32]: Elaine’s journey from Psychology to Product Design
  • [00:02:37]: Elaine’s experience building conversational bots with EBay
  • [00:05:20]: Twilio AutoPilot Platform
    • Autopilot is a developer centric tool to create conversational AI bots for various text and voice based platforms,
  • [00:08:17] Tips for building Natural Language System
  • [00:10:56] Differences designing for chatbot vs Voicebots
  • [00:18:19] Best practices for building trust with voice assistants and conversational AI bots
  • [00:23:52] Disambiguations strategies to build trust
  • [00:32:22] Expectations setting for building trust
  • [00:41:54] Elaine’s advice for aspiring conversation and VUI designers

Learn more about Elaine at

LinkedIn

If you enjoyed this episode of The Future is Spoken Podcast, then make sure to subscribe to our podcast.

Follow Shyamala Prayaga at @sprayaga

This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit shyamalaprayaga.substack.com

  continue reading

39 episodes

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