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Leapfrogging to Outcomes: Skipping SLAs to Jump Maturity Curves
Manage episode 390392342 series 3278873
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Join Jodi Dudley, CEO and Executive Director at Ford Business Solutions, as she shares her insights on transforming Global Business Services (GBS) and thriving in today's dynamic GBS landscape. Discover game-changing strategies such as hybrid operating models, skipping SLAs, and leapfrogging maturity curves that can revolutionize your organisation. Gain valuable insights on the future of Business Process Outsourcing (BPOs) and the importance of internal transformation for long-term success.
Jodi’s Perspective on:
Skipping SLAs and Focusing on Outcomes:
"I skip over the SLAs. Go right to outcomes. Maturity models are not linear; you can always leapfrog that and go immediately to four."
Challenging Traditional Models:
"I think GBS leaders do themselves a disservice by saying it has to look like this. I think it can look like a lot of different things."
Episode resources
Jodi’s Perspective on:
Skipping SLAs and Focusing on Outcomes:
"I skip over the SLAs. Go right to outcomes. Maturity models are not linear; you can always leapfrog that and go immediately to four."
Challenging Traditional Models:
"I think GBS leaders do themselves a disservice by saying it has to look like this. I think it can look like a lot of different things."
Episode resources
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