Communicate effectively with non-verbal's in sales Dr Abbie Maroño Ep 57 Global Sales Leader
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Our non-verbals tell us more about ourselves even before we speak, and it takes an average of a few seconds to decide whether we should trust someone or not if we are to cooperate with them.
Through nonverbal communication, we will gain their trust by establishing a solid connection with the other person. In this episode of The Global Sales Leader Podcast, I speak with Dr Abbie Marono. She is a scientist and practitioner in human behaviour, with a PhD in psychology and academic research focusing on trust, cooperation, and the psychological mechanisms underpinning human decision-making.
Trust is vital as survival depends on our ability to cooperate with others. To determine someone's trustworthiness, what signals should we look for? Is it possible to trust ourselves? What are the first steps to building trust? With her extensive experience and scientific validation, Dr Abbie brings a unique perspective to this discussion.
When we are in sales, we need to be as effective as possible with our clients by demonstrating our confidence in what we do. We need to display our body language in a way that communicates trust, connection, and knowing that we will meet their needs. During the interaction with a prospective client, you speak on two levels – verbally and nonverbally.
When negotiations get tricky or subtle personality conflicts arise, verbal exchanges may not be the most critical element. It is imperative to monitor your prospects' engagement and disengagement behaviours during any sales presentation. If the latter occurs, you indicate interest, receptivity, or agreement. In contrast, the latter is resistant, defensive, disagreeable, and even hostile.
Enjoy and learn more in this episode and improve your non-verbal communication with your customers and clients. https://www.abbiemarono.com/skills https://www.social-engineer.com/social-engineer-team/abbie-marono/
Im, Jason Cooper, My mission is to impact thousands of sales and business professionals to help them get what they want globally by transforming their ability to convert sales into revenue streams.
Im am passionate about speaking with inspiring people who can give back and share their stories so that someone listening will gain knowledge or change what they do in their lives.
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