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Technology Trends Shaping How We Live, Work & Play In 2023 And Beyond
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2023 is just around the corner, and several new technology trends will shape how we live, work, and play. Some of these trends are already taking hold, while others are still on the horizon.
In this podcast, Leon, Paul and Dean discuss 10 of the most important technology trends we need to keep an eye out for, as they are sure to have a significant impact on the way we do business and life in general over the next few years.
1. Artificial Intelligence (AI)
An explosion of Artificial Intelligence (AI) is adding rocket fuel to Process Automation. Today humans account for 58% of all work, with machines managing the remaining 42%.
AI is already making a huge difference in business operations, from customer service to analytics. As AI technology continues to become more advanced over the next few years, it will become an increasingly important tool for businesses of all sizes.
Our phones are packed with Artificial intelligence - the virtual assistant Siri makes your life easier. It helps send texts, make calls and make reminders for important tasks. Other AI applications include delivery robots, facial recognition software, and more.
2. Process Automation
Businesses increasingly turn to automation for mundane or repetitive tasks, such as customer service and bookkeeping. Automation helps companies save time and money by freeing up resources directed towards more productive endeavours. Examples include chatbots, robotic process automation and workflow automation. The trend of automation has been growing for many years, but with the introduction of AI technology over the next few years, automation is sure to become even more widespread. Automation is already being used in many industries, such as manufacturing and retail, helping businesses streamline processes and increase efficiency.
Automating processes can also improve employee satisfaction by freeing employees’ time for more critical work. Not only can automation technology enhance workflow efficiency, but it can also reduce costs associated with manual labour and help ensure accuracy on complex tasks.
3. Zero Trust Security
Cybercrime is rising, and organisations of all sizes must take security seriously. Zero Trust Security is a more effective approach to security, which assumes that all users and networks are potential threats rather than trusted entities. As businesses adapt to the ever-changing cybersecurity landscape, Zero Trust will become an essential tool for keeping data safe; examples include multi-factor authentication, encryption and access control.
From a security point of view - don't trust anyone or anything!
4. Exceeding Your Customer's Expectations
There is loads of technology that can help improve the customer journey and needs, from data collection and customer surveys to website chatbots. Customer expectations are constantly changing, and businesses must be ready to adapt to stay ahead of the competition. Technology can help make this easier by providing better insights into customer behaviour and preferences and more sophisticated marketing tools.
For the full blog, please go to the Think Clouds website
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