155: Shouldering the Burden of Care with Roz Jones, CEO

The Healthcare QualityCast

Introducing today's guest, Rosalind Jones, CEO/Owner of Jacksonville's Best Caregivers, a non-medical home healthcare business under the Roz Jones Enterprises. The business offers the services of a sitter, homemaker companion, home health aide, and certified nursing assistant. Roz's initial career path was in Television as an Executive producer, however, she later moved into healthcare, as a technical writer on the back end for a major insurance company, till she became a caregiver. In this episode, Roz emphasizes the importance of educating caregivers and patients to aid the successful transition from discharge to home care, and reduce the rate of return of patients to the hospital due to poor home management. after taking care of a sick friend. Top Takeaways [00:34] Many of the tough situations we face may arise again and we should be able to have learned enough to glide through them. [07:35] When a patient is discharged from the hospital, it becomes paramount to maintain the same level of care at home such that the patient does not deteriorate and return. [10:08] How healthcare leaders can lift the caregiver community: Education; before releasing patients from the hospital, someone needs to be trained on what to expect to take care of them. [14:16] Roz's biggest failure was not having the right systems in place before starting her business. She learned using the data from her failure and bounced back. [16:11] Despite the closeness to her patients, it is imperative that Roz maintains her professionalism, and only take certain steps when requested by the patients. [19:37] Tools that help with end-of-life support: Partnering with a company called "Circle of Care" and adopting "Advanced Directives"; "have that conversation before they can't talk because they may get to a point where you have to speak for them". Most importantly, all end-of-life plans have to be in writing. [24:21] The biggest challenge and opportunity in healthcare: Leaders need to stop being too focused on money, but rather remember that this is about lives. This challenge also affects healthcare workers, as many of them are leaving the healthcare industry causing increased work pressure on the ones remaining. [27:48] Roz inspires others by showing rather than telling, and she is inspired when she sees her patients improving. [28:21] Best career advice: Do it because you want to, not because anyone is making you do it. [28:34] Attributes of a healthcare leader: Leaders have to listen, be present, and then communicate, in that order. [29:05] A professional society recommendation: The Whitehouse Conference on Aging (WHCOA). [29:50] Book recommendation: "The Art of War" by Sun Tzu. [30:12] Find Roz's book "Lifted" on her Instagram page or her website. The book is focused on lifting people out of the mindset of not getting their documentation in order, to a mindset of leaving a legacy. [32:29] Healthcare leaders need to educate patients and caregivers more in the transition from discharge to home health. [33:28] Roz hopes that in a year, her team would have been able to go into a hospital to educate people on the discharge phase before they leave the hospital. Key Quotes: "When you're going through hell, keep going" - Winston Churchill "You can't make a wise decision in crisis if you don't have the right information" "Success leaves clues, failure leaves data" "Make sure that at the time of death, you have a beneficiary on your bank account" Connect: Find | Rosalind Jones LinkedIn – Rosalind Jones Instagram - @rozjonesenterprises Website – www.rozjonesent.com --- Send in a voice message: https://podcasters.spotify.com/pod/show/healthcarequalitycast/message