E65 - The Change Management Flywheel - Podcast with Terri Block & Susan Bartlett

The Inner Game of Change

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Welcome to the Inner Game of Change Podcast, where I explore the intricate layers of organizational change alongside insightful professionals in the field.
I am thrilled to have two exceptional guests with me: Susan Bartlett and Terri Block, both principals at Workomics, who bring a wealth of expertise in organizational transformation.

Susan Bartlett has over 15 years of experience in creating customer-centric workplaces that prioritize employee well-being and seamlessly integrate emerging technologies. With a diverse background that includes being the CEO of a consultancy, a strategy consultant at IBM, and a Rhodes Scholar at the University of Oxford, Susan excels in co-creating with stakeholders and applying systems-thinking to problem-solving.

Terri Block has spent a decade helping organizations navigate their toughest inflection points, craft strategic choices, and turn goals into transformative actions. Her extensive experience spans biotech, pharma, and education, and she is known for her strategic, creative approach to problem-solving and storytelling.

In this episode, we unpack the change flywheel—a construct both Susan and Terri have adopted and enriched with their practical experiences.

Join us to listen to their combined insights and explore how the change flywheel can drive meaningful organizational change.
I am grateful to have both Terri and Susan chatting with me today.
About my guests
Susan Bartlett
Susan Bartlett helps organizations who want to build workplaces that are customer-centric, committed to employee well-being, and meaningfully integrated with emerging technology. In her 15-year consulting career, Susan has worked across industries including healthcare and life sciences, financial services, retail, hospitality, and the public sector. Her expertise includes co-creating with stakeholders, applying a systems-thinking lens to problem solving, and creating the architecture for lasting organizational change.

Susan is a principal at Workomics, where she advises organizations on the future of work. She was previously the CEO at a 60-person consultancy, a strategy consultant at IBM, and a Rhodes Scholar at the University of Oxford. She holds degrees in computer science, English literature, and philosophy, politics, and economics. In her spare time, Susan enjoys murder mysteries, curling, and extravagant baking projects. She lives in Toronto, Canada where she plots adventures with her husband and their two young boys.

Terri Block
Terri Block helps organizations navigate their toughest inflection points, frame powerful strategic choices, and translate goals into tangible, transformative action. In her 10-year consulting career, Terri’s has acted as a strategic partner to clients across biotech, pharma, and education. Her expertise includes strategy, organizational change, facilitation, and storytelling.

Terri is a Principal at Workomics, where she collaborates with her team and clients to approach problems creatively, shape impactful projects, and build compelling cases for broader organizational change and stakeholder engagement. She holds degrees in Business, Education, Environmental Studies, and Theatre. Terri lives in Toronto, Canada with her husband and their two children.

Contacts
Website
workomics.com
Emails
[e-mail]
[e-mail]
Ali Juma
@The Inner Game of Change podcast

Chapters

1. Driving Change Through the Flywheel (00:00:00)

2. Change Management and Leadership Insights (00:05:57)

3. Implementing Strategies and Overcoming Obstacles (00:17:09)

4. Balancing Risk and Opportunity in AI (00:25:29)

5. Employee and Customer Experience Impact (00:32:00)

6. Exploring AI's Impact on Society (00:49:41)