It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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continue reading
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124. How to DO MORE & Build Powerful Customer Experiences - with Blake Morgan
Manage episode 214631779 series 2416585
Content provided by 3Pillar Global. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by 3Pillar Global or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Today we’re looking at how to build a powerful Customer Experience, and why it is imperative for any company that hopes to find long-term success. We cover why short-term profit seeking can negatively impact customer experience, the DO MORE framework for building positive customer experiences, and how the on-demand economy is changing customer experience as we know it.
We’re joined by Blake Morgan, a Customer Experience futurist, keynote speaker, and the author of More is More: How the Best Companies go Farther and Work Harder to Create Knock-Your-Socks-Off Customer Experiences. Blake also hosts The Modern Customer podcast and a weekly customer experience video series on YouTube.
Resources:
- Connect with Blake: BlakeMichelleMorgan.com | Twitter | LinkedIn | Instagram
- Listen to The Modern Customer Podcast
- Pick up your copy of More is More: How the Best Companies go Farther and Work Harder to Create Knock-Your-Socks-Off Customer Experiences
Learn more and get the full show notes at: 3PillarGlobal.com
210 episodes
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Manage episode 214631779 series 2416585
Content provided by 3Pillar Global. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by 3Pillar Global or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Today we’re looking at how to build a powerful Customer Experience, and why it is imperative for any company that hopes to find long-term success. We cover why short-term profit seeking can negatively impact customer experience, the DO MORE framework for building positive customer experiences, and how the on-demand economy is changing customer experience as we know it.
We’re joined by Blake Morgan, a Customer Experience futurist, keynote speaker, and the author of More is More: How the Best Companies go Farther and Work Harder to Create Knock-Your-Socks-Off Customer Experiences. Blake also hosts The Modern Customer podcast and a weekly customer experience video series on YouTube.
Resources:
- Connect with Blake: BlakeMichelleMorgan.com | Twitter | LinkedIn | Instagram
- Listen to The Modern Customer Podcast
- Pick up your copy of More is More: How the Best Companies go Farther and Work Harder to Create Knock-Your-Socks-Off Customer Experiences
Learn more and get the full show notes at: 3PillarGlobal.com
210 episodes
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Similar to The Innovation Engine Podcast
It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
…
continue reading
The Village Global podcast takes you inside the world of venture capital and technology, featuring enlightening interviews with entrepreneurs, investors and tech industry leaders. Learn more at www.villageglobal.vc.
…
continue reading
Bitcoin groundbreakers share personal stories of how Bitcoin is changing lives for the better. Host Mauricio Di Bartolomeo, co-founder and CSO of Ledn, speaks with leading Bitcoin voices, entrepreneurs, and human rights advocates to hear their unique journey and practical real-world examples of how Bitcoin has made a positive impact in their lives. Brought to you by Ledn, a leading financial services company built for Bitcoin & digital assets. Ledn offers a suite of lending, saving and tradi ...
…
continue reading
The Partnership Economy explores the power of partnerships through candid conversations and stories with industry leaders. Our hosts, David A. Yovanno, CEO and Todd Crawford, Co-founder, of impact.com, unpack the future of partnerships as a lever for scale and an opportunity to put the consumer first.
…
continue reading
Bitcoin pioneer Charlie Shrem peels back the layers on the lives and backgrounds of the world's most impactful innovators. Centering around intimate narratives, Shrem uncovers a detailed, previously unspoken story of the genesis and evolution of bitcoin, cryptocurrency, artificial intelligence, and the web3 movements. Join Shrem as he journeys through the uncharted territories of tech revolutions, revealing the human side of the stories that shaped the digital world we live in today.
…
continue reading
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The award-winning WIRED UK Podcast with James Temperton and the rest of the team. Listen every week for the an informed and entertaining rundown of latest technology, science, business and culture news. New episodes every Friday.
…
continue reading
Show notes are at https://stevelitchfield.com/sshow/chat.html
…
continue reading
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