S4 E12 - The Conversations You Must Have to Lead Change with Jennifer Campbell

The Inspire Podcast

In today’s world, change is happening faster and more frequently than ever before. Leaders are under pressure to explain change and create buy in… while employees and stakeholders are becoming more vocal about their own needs. Yet there are ways to have better conversations about change that create common ground and understanding between all key parties. Jen Campbell, author of Talking Change: Must-Have Conversations for Successful Leaders, joins Bart on the podcast to discuss this approach by sharing insights into the many conversations leaders must have at different stages of the change process. A must listen for anyone leading change in this time of disruption. Visit Jen's website to learn more here: https://www.actionimpactmovement.com/ Find her book here: https://www.actionimpactmovement.com/resources/talking-change-must-have-conversations-for-successful-leaders-book And check out courses and coaching to support people managers and project managers to lead change successfully here: https://aimonline.samcart.com/courses/directory, https://joinbox.today/landing/619ef9ec525fdb00019c8053/620c329e323ed80001cea854 00:01 Teaser 00:15 Show Introduction 00:54 Introducing Jen 01:34 How Jen got into "change management" 03:09 Writing the book 03:34 20 conversations you need to have when managing change 05:15 Patterns of people's reactions to change 07:07 Transitions 08:51 Changing habits requires compelling reasons 10:28 Take away the old way 11:19 What should leaders be aware of when trying to implement change 12:21 You're not alone 12:25 Mother's group example 13:38 Reasons people exist 16:52 Conversation strategies to help with change 17:39 Self reflection conversations 18:46 Leaders need to know their reaction to change first 20:12 Capability, capacity, and commitment 21:49 What conversations should you be having 22:03 Engagement conversations 24:43 Interpretive questions 27:13 Give your front-line managers the skillset to lead change 28:17 Change track record conversations 31:05 How to be optimistic to lead change 32:26 Get into the conversation asap 33:08 Bart summarizes 35:02 How to find out more 36:22 Thank yous 36:53 Outro