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Lesson in Customer Experience- Howard Goldberg from Plymouth Rock Assurance

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Manage episode 354047675 series 2500398
Content provided by The Insurance Podcast, Pete Tessier, and Curt Wyatt. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by The Insurance Podcast, Pete Tessier, and Curt Wyatt or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

As the VP of Customer Solutions for Plymouth Rock, and an insurance industry veteran, Howard Goldberg has seen a few things in his career. With the customer experience being driven by many external factors and expectations Howard shares some lessons and insight into how the insurance distribution channel can find and build a better experience for customers with technology, interaction, content and services.

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

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220 episodes

Artwork
iconShare
 
Manage episode 354047675 series 2500398
Content provided by The Insurance Podcast, Pete Tessier, and Curt Wyatt. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by The Insurance Podcast, Pete Tessier, and Curt Wyatt or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

As the VP of Customer Solutions for Plymouth Rock, and an insurance industry veteran, Howard Goldberg has seen a few things in his career. With the customer experience being driven by many external factors and expectations Howard shares some lessons and insight into how the insurance distribution channel can find and build a better experience for customers with technology, interaction, content and services.

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

  continue reading

220 episodes

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