Transforming Hospitality: A Dialogue with Red Carnation Hotels’ Leaders - Victoria Tollman and Jonathan Raggett

The Intrepid Traveler

Ever wondered how a family-owned hotel business can transform into a luxury boutique hotel collection that stands out in the global hospitality industry? Join us as we unravel this captivating journey with Vicki Tollman and Jonathan Raggett of the Red Carnation Hotel Collection. These leaders offer a unique insight into the Tollman family's rich history in hospitality, dating back to more than a century. They share how their passion for exceptional guest experiences has shaped the Red Carnation Group's reputation today.
As we transition into the second segment of our chat, Vicki and Jonathan touch on the exciting, and at times, emotional process of property acquisition and expansion. We discuss the sentimentality involved in cherry-picking properties to add to their collection. Listen as they share the delightful story of how the iconic Oyster Box Hotel in South Africa became part of their portfolio. They also highlight their commitment to nurturing their employees, exemplified in many success stories like that of their first employee.
In the final third of our conversation, we dive deep into sustainability in the hospitality industry – a buzzword that Red Carnation Hotels has molded into concrete action. Vicki and Jonathan discuss their initiatives like the Tread Right Foundation and how they involve the community and their employees in sustainable practices. They highlight steps taken towards waste reduction, support for local farmers, and their ongoing journey towards transparency in sustainability. Through our discussion, you'll discover how these values and practices have firmly placed Red Carnation Hotels at the forefront of the hospitality industry.

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Chapters

1. Transforming Hospitality: A Dialogue with Red Carnation Hotels’ Leaders - Victoria Tollman and Jonathan Raggett (00:00:00)

2. Success of Red Carnation Hotels (00:00:08)

3. Red Carnation's Property Acquisition and Expansion (00:11:37)

4. Hotel Industry Support and Sustainability (00:25:51)

5. Sustainable Practices and Community Impact (00:31:35)