It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
…
continue reading
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112. Future of IT Support - ITXM Monthly
Manage episode 414571652 series 2817230
Content provided by HappySignals. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by HappySignals or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
In this episode, Pasi and Sakari discuss the future of IT support. They start by talking about the recently released Global IT Benchmark Report, which highlights the importance of understanding the experience of end users. They then explore various themes related to the future of IT support, including the importance of experiences and productivity, increased people centricity, proactivity, technical competency, increased reliance on ITSM tools, and new technologies. They emphasize the need to use AI as a tool and to combine the strengths of machines and humans to improve IT support services.
Takeaways
- Understanding the experience of end users is crucial for organizations
- The future of IT support involves combining the strengths of machines and humans
- Increased people centricity and proactivity are important trends
- Technical competency and reliance on ITSM tools are key for improving support
- New technologies, such as AI, can enhance IT support services
Links
Future of IT Support- Crowdsourced view:https://www.happysignals.com/blog/the-future-of-it-support-a-crowdsourced-view
Why your service desk won’t be there tomorrow:https://www.wipro.com/infrastructure/why-your-it-service-desk-wont-be-there-tomorrow/
6 Service Desk Trends to Look Out For in 2024:https://blog.invgate.com/service-desk-trends
Blog from Adaptavist:https://www.theadaptavistgroup.com/resources/insights/digital-etiquette/generational-gap
Subscribe to our newsletter:
LinkedIn: https://www.linkedin.com/newsletters/it-experience-insights-6996053129205026816/
116 episodes
Share
Manage episode 414571652 series 2817230
Content provided by HappySignals. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by HappySignals or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
In this episode, Pasi and Sakari discuss the future of IT support. They start by talking about the recently released Global IT Benchmark Report, which highlights the importance of understanding the experience of end users. They then explore various themes related to the future of IT support, including the importance of experiences and productivity, increased people centricity, proactivity, technical competency, increased reliance on ITSM tools, and new technologies. They emphasize the need to use AI as a tool and to combine the strengths of machines and humans to improve IT support services.
Takeaways
- Understanding the experience of end users is crucial for organizations
- The future of IT support involves combining the strengths of machines and humans
- Increased people centricity and proactivity are important trends
- Technical competency and reliance on ITSM tools are key for improving support
- New technologies, such as AI, can enhance IT support services
Links
Future of IT Support- Crowdsourced view:https://www.happysignals.com/blog/the-future-of-it-support-a-crowdsourced-view
Why your service desk won’t be there tomorrow:https://www.wipro.com/infrastructure/why-your-it-service-desk-wont-be-there-tomorrow/
6 Service Desk Trends to Look Out For in 2024:https://blog.invgate.com/service-desk-trends
Blog from Adaptavist:https://www.theadaptavistgroup.com/resources/insights/digital-etiquette/generational-gap
Subscribe to our newsletter:
LinkedIn: https://www.linkedin.com/newsletters/it-experience-insights-6996053129205026816/
116 episodes
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Similar to The IT Experience Podcast
It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
…
continue reading
The Tai Lopez podcast brings you the best business education straight from the world's top entrepreneurs. I will also review the best books in health, wealth, love and happiness that will help you achieve your maximum potential and live the best life possible.
…
continue reading
Evan Davis hosts the business conversation show with insights from the people at the top.
…
continue reading
The traditional enterprise go-to-market motion is undergoing a transformational shift. B2B buyers are more sophisticated than ever, and operational efficiency is a key focus for every organization. One key function possesses a unique opportunity to shape the future of revenue generation: enablement. On this podcast, we’re bringing you the secrets, strategies, and tactics that successful enablement leaders are using to drive meaningful impact. The Enablement Edge is the go-to resource for sal ...
…
continue reading
Wharton faculty and industry leaders discuss their latest research, books, and relevant business topics. Hosted on Acast. See acast.com/privacy for more information.
…
continue reading
Outsource Acelerator Podcast, hosted by Derek Gallimore, explores business and outsourcing mastery. Inside-knowledge from the outsourcing capital of the world - Manila, Philippines.
…
continue reading
The Moneycontrol Podcast is your daily source of business news, investment analysis and advice on stocks and the markets. Tune in to broaden your horizons with podcasts by journalists, experts and analysts giving you a head-start in the investment game.
…
continue reading
In each episode of "Goldman Sachs Exchanges," people from the firm share their insights on developments shaping industries, markets and the global economy.
…
continue reading
Custom Manufacturing Industry podcast is an entrepreneurship and motivational podcast on all platforms, hosted by Aaron Clippinger. Being CEO of multiple companies including the signage industry and the software industry, Aaron has over 20 years of consulting and business management. His software has grown internationally and with over a billion dollars annually going through the software. Using his Accounting degree, Aaron will be talking about his organizational ways to get things done. Hi ...
…
continue reading
Bitcoin pioneer Charlie Shrem peels back the layers on the lives and backgrounds of the world's most impactful innovators. Centering around intimate narratives, Shrem uncovers a detailed, previously unspoken story of the genesis and evolution of bitcoin, cryptocurrency, artificial intelligence, and the web3 movements. Join Shrem as he journeys through the uncharted territories of tech revolutions, revealing the human side of the stories that shaped the digital world we live in today.
…
continue reading
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