Episode 015: Dr. Gregory Jacobson : The Impact of Technology on Continuous Improvement

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By Chris Burnham: Lean Manufacturing Educator, Six Sigma Black Belt, and Continuous Improvement Learner. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.

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Dr. Gregory Jacobson is the CEO of KaiNexus, a software company focused on promoting the spread of continuous improvement ideas. Greg graduated from Washington University in St Louis in 1997 with a BS in Biology. He attended Baylor College of Medicine from 1997 to 2001. From 2001 to 2004, he completed a residency in Emergency Medicine at Vanderbilt University Medical Center where he then stayed on as faculty. Starting in 2004, it was his observation and research of operational inefficiencies and unrealized continuous improvement opportunities that resulted in the creation of a rudimentary software tool at VUMC and, ultimately, the founding of KaiNexus. Jacobson is co-author of Kaizen: A Method of Process Improvement in the Emergency Department, published in the journal Academic Emergency Medicine.

Favorite Lean Quote:


You can't think your way into a new way of acting but you can act your way into a new way of…
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Setback in their Lean Journey:

Greg talks about how his biggest setback became his passion for continuous improvement and how he realized that a home grown solution in a spreadsheet or shared database wouldn’t help spread continuous improvement ideas.

Lean “A-Ha!” Moment:

Greg talks about the recognition that technology can connect and sustain those connections in ways that just simply wasn’t possible ten years ago. He also talks about the aggregation of little improvements into big results.

Advice for the person starting out with Lean/Continuous Improvement:


Get a little bit of knowledge and go try and do some stuff, you'll be surprised what you accomplish
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Advice for the journeyman professional in Lean/Continuous Improvement:


Try to improve a little bit everyday
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Book Recommendation:

Kaizen by Masaaki Imai

Healthcare Kaizen by Mark Graban

Lean Hospitals by Mark Graban

Interview Links:


'See one, do one, teach one...'@GregHJacobson
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Where Good Ideas Come From – Steven Johnson

The Practice of Creativity – by George Prince

Learn more about KaiNexus

Connect with Greg on LinkedIn

Connect with Greg on Twitter

Connect with KaiNexus on Twitter


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