Billing for Results: Boris Shvarts' Approach to Call Center Excellence

The LFG Show

Welcome to The LFG Show, where we dive deep into the transformative world of business and innovation! 🎙 In this episode, join us as we sit down with Boris Shvarts, CEO of Pitch Perfect Solutions, who has revolutionized the call center industry with his innovative revshare model. Discover the secrets behind his approach of charging per billable call rather than per hour, which has proven to outperform traditional onshore and offshore centers. Gain insights into the benefits of this performance-based strategy and the pivotal role of high level industry connections.
We also delve into the high-stakes realm of data-driven marketing, where Boris shares his expertise on compliance, trust, and strategic partnerships. From ensuring buyer engagement to optimizing data costs, he discusses the stringent standards necessary for building and maintaining client trust.
Stay tuned for personal reflections on the contrasts between life in Miami and Toronto, highlighting Miami's vibrant community and business-friendly environment.
Don't miss this episode filled with invaluable wisdom for aspiring entrepreneurs in call centers or anyone fascinated by compelling business stories! 🌟
This episode is proudly sponsored by Ringba. Revolutionize your call center operations with Ringba's cutting-edge solutions. Visit Ringba.com to learn more!
Subscribe to The LFG Show for more insightful episodes on business triumphs and challenges. 🎧

Chapters

1. Onshore Call Center Business Model (00:00:00)

2. Entrepreneurial Journey (00:13:19)

3. High-Stakes Data Partnership Strategies (00:21:10)

4. Building Business With Trusted Circle (00:32:30)

5. Outbound Dialing and Industry Regulation (00:41:15)

6. Building Connections for Business Success (00:48:10)

7. Miami (00:57:19)

8. Data Compliance and Partnership Integrity (01:02:02)