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E024 Empathetic Leadership with Scott Brown (Pt 1)
Manage episode 424042232 series 3440614
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Get ready to be inspired as we reflect on the critical role of empathy in leadership and its profound impact on team dynamics and performance with Scott Brown, UK Director of Sales at Melia Hotels International.
From his humble beginnings at Marriott Hotels in Manchester to being part of a team managing large-scale events like the Labour Party Conference in Bournemouth, Scott's storytelling provides a captivating look at the experiences that have shaped his professional growth and leadership style.
In this episode, Scott shares the inspirational journey of his 22-year career in hospitality, offering invaluable insights into the importance of empathy, the power of diverse skill sets within a team, and the principle of believing in what you sell.
Scott emphasizes that true leadership involves understanding and leveraging each team member's unique strengths and motivations. This approach not only creates a cohesive, high-performing team but also fosters a culture of trust and mutual respect.
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Scott Brown is a 22-year veteran of hospitality whose career started with Marriott Hotels in operational roles before a transition to Sales early in his career and a rapid rise through the ranks of the company.
Leaving as UK Account Manager for Marriott’s National Sales team, Scott took the challenge as Director of Sales at Manchester’s first 5* Hotel, The Lowry Hotel, before moving to Melia Hotels in 2020 to set up their UK North area. In late 2022 Scott added 3 London Hotels to the existing UK North hotels as he was handed the reigns of the UK Sales Team with circa £70m Turnover and a multi-location team of 25.
EPISODE TRANSCRIPT
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Chapters
1. Empathy and Leadership in Hospitality (00:00:00)
2. Leadership and Success in Sales (00:05:01)
3. Benefits of Empathetic Leadership (00:15:30)
4. Lasting Impact of Good Leadership (00:26:04)
5. About Can Do Academy (00:29:51)
24 episodes
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