Ep 13, Claire Tills: Crisis Communication and Incident Response

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Ep 13, Claire Tills: Crisis Communication and Incident Response

Join Stu (@CyberSecStu) as he talks with Claire Tills (@ClaireTills), an infosec focused Communications reasearcher. They'll talk about Claire's journey into her current roles, as well as a number of other topics, including:

Theories of crisis communication as it relates to information security and incident response.
How companies should react to a breach, and why they often suck at it.
Responding with the balance of technical expertise and traditional respectability.
How to time a breach disclosure.
Trust vs reputation: the right choice for companies.
PR and GDPR.
User awareness training.
Breach? Incident? Who cares?
Audience analysis and how to negotiate security.
FUD in the news, and why it hurts.

Main Discussion

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94 episodes

#Tech News #Information #Social #Engineering #Hacking #Security #Tech #Software Development #Vishes #Phish