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Kate Tulp: Service expert on Kiwis spending nearly 20 million hours waiting for customer services in 2022
Manage episode 359207905 series 2098285
Content provided by NZME and Newstalk ZB. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by NZME and Newstalk ZB or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
In 2022, Kiwis spent almost 20 million hours waiting for customer services.
With 19.7 million people contacting customer services, that equates to an average of just under 8 hours per person, with many saying that in itself is something to complain about.
ServiceNow NZ Country Manager Kate Tulp joined Mike Hosking.
LISTEN ABOVE
See omnystudio.com/listener for privacy information.
4767 episodes
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Manage episode 359207905 series 2098285
Content provided by NZME and Newstalk ZB. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by NZME and Newstalk ZB or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
In 2022, Kiwis spent almost 20 million hours waiting for customer services.
With 19.7 million people contacting customer services, that equates to an average of just under 8 hours per person, with many saying that in itself is something to complain about.
ServiceNow NZ Country Manager Kate Tulp joined Mike Hosking.
LISTEN ABOVE
See omnystudio.com/listener for privacy information.
4767 episodes
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Similar to The Mike Hosking Breakfast
Join Larry Mantle weekdays for lively and in-depth discussions of Los Angeles and Southern California news, politics, science, entertainment, the arts and more. More AirTalk at www.kpcc.org.
…
continue reading
The Jacaranda FM News team is based in Gauteng – but covers local and international news of the day, providing the latest developments online and on-air. News bulletins run from 5am to 7pm weekdays, and from 7am to 6pm on weekends and public holidays. Tune into Jacaranda FM, or log on to www.jacarandafm.com, for the news you need to know.. now.
…
continue reading
Diane Rehm’s weekly podcast features newsmakers, writers, artists and thinkers on the issues she cares about most: what’s going on in Washington, ideas that inform, and the latest on living well as we live longer.
…
continue reading
Puck senior political correspondent Tara Palmeri is here to help you get through what may be the most chaotic and consequential presidential election cycle of our lifetime. With 15 years covering politics, Tara speaks with the smartest political brains to discuss what is happening behind the scenes in Washington D.C., and on the campaign trail.
…
continue reading
Dispatches from the new frontiers of climate technology. The Latitude features coverage of the business and tech trends that are reshaping energy and decarbonization, straight from the Latitude Media newsroom.
…
continue reading
Hosts Nil Köksal and Chris Howden take you on a trip around the world with CBC Radio's As It Happens. Hear from the people at the centre of the stories of the day — from the urgent to the utterly strange.
…
continue reading
Ground Zero is a nationally syndicated three-hour live broadcast originating from the KPAM 860 AM studios in Milwaukie, OR, and syndicated by the Sun Broadcast Group and GAB Networks. Hosted by radio veteran Clyde Lewis, Ground Zero is truly independent media and covers the spectrum of Fortean/paranormal and the para-political.
…
continue reading
America is divided, and it always has been. We're going back to the moment when that split turned into war. This is Uncivil: Gimlet Media's new history podcast, hosted by journalists Jack Hitt and Chenjerai Kumanyika. We ransack the official version of the Civil War, and take on the history you grew up with. We bring you untold stories about covert operations, corruption, resistance, mutiny, counterfeiting, antebellum drones, and so much more. And we connect these forgotten struggles to the ...
…
continue reading
The UK Column is an independent news organisation analysing the information war.
…
continue reading
Weekly wrap of events of the week peppered with context, commentary and opinion by a superstar panel. Click here to support Newslaundry: http://bit.ly/paytokeepnewsfree Hosted on Acast. See acast.com/privacy for more information.
…
continue reading
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